Summary
Work History
Education
Skills
Languages
Timeline
Generic
Gustavo Albarran

Gustavo Albarran

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Customer Service Representative

Best Buy / Sitel
08.2022 - 11.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Technical Support Representative

Frontier Communications TTEC
06.2022 - 08.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.

Education

GED -

Sharpstown High School
Houston TX
10.1994

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Complaint Handling
  • Payment Processing
  • Technical Support

Languages

English
Advanced (C1)
Spanish
Intermediate (B1)

Timeline

Customer Service Representative

Best Buy / Sitel
08.2022 - 11.2022

Technical Support Representative

Frontier Communications TTEC
06.2022 - 08.2022

GED -

Sharpstown High School

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Gustavo Albarran