Gustavo García
Student Pilot
Naucalpan
Summary
Motivated person with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
My dream and professional goal is to dedicate myself to the world of aviation for the rest of my life.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Restaurant Waiter
La Mexicana Bakery & Taqueria
01.2022 - 01.2023
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Call Agent
ATENTO! Consulting Services
06.2019 - 12.2021
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Provided constructive feedback during regular team meetings, helping drive continuous improvement within the department.
Education
High School Diploma -
Instituto Juventud Del Estado De México
State Of Mexico 05.2001 -
No Degree - Aviation
PRAAT Flight School
Ciudad De México 05.2001 -
Unfinished Degree - Business Management
Tecnológico De Monterrey
State Of Mexico 05.2001 -
Licence - Aviation
Alas
State Of Mexico 05.2001 -
Skills
Service quality
Customer service
Memory retention
Complaint resolution
Guest engagement
Conflict management
Team collaboration
Time management
Order management
Professional appearance
Timeline
Restaurant Waiter
La Mexicana Bakery & Taqueria
01.2022 - 01.2023
Call Agent
ATENTO! Consulting Services
06.2019 - 12.2021
High School Diploma -
Instituto Juventud Del Estado De México
05.2001 -
No Degree - Aviation
PRAAT Flight School
05.2001 -
Unfinished Degree - Business Management
Tecnológico De Monterrey
05.2001 -
Licence - Aviation
Alas
05.2001 -
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