Gustavo Gutierrez
Ciudad Madero,TAM
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Quality Inn Hotel
06.2021 - 12.2023
- Assistant Manager and new employee trainer.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Customer Service Agent
Connempathy
10.2020 - 05.2021
- Voice customer service, handling calls for 5 different brands, assisting members and fixing all different situations
- Very friendly customer service agent, recognized by the company as a Max-overall expert, tittle for best agent of the month on reviews and call grades of excellence.
Education
High school degree -
Colegio Félix de Jesús Rougier
05.2014
Skills
- Adaptability
- Computer Skills
- Ability to Work Under Pressure
- Communication
- Ability to Multitask
- Fast Learner
- Ability to Work in a Team
- Communication Skills
- Customer Service
Languages
Spanish; Castilian
English
hobbies and interests
- MMA fighter
- Soccer player
- Runner
- Passionate about videogames
Timeline
Front Desk Receptionist
Quality Inn Hotel
06.2021 - 12.2023
Customer Service Agent
Connempathy
10.2020 - 05.2021
High school degree -
Colegio Félix de Jesús Rougier
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