Gustavo Marrufo
El Paso
Summary
Diligent Automotive Technician proficient in auto repair with hands-on experience looking for career advancement as a Lead Auto Shop Technician. Currently certified in engine performance, brakes, alignments and suspensions, power steering, lower and upper certified tech in oil changes, A/C and State Inspector. Passionate about mechanic work and eager to learn and apply the knowledge and skills I have gained throughout my time at EPISD and outside this organization. I have previous experienced managing people as an assistant manager at an oil changes shop and as a shift manager for a fast-food restaurant. I possess a good customer service, and a good management, critical thinking and decision-making skills philosophy that will allow me to quickly adapt to any environment. I consider my self a strong candidate for this position and that my skills, knowledge, and work ethic make me a great asset for this organization.
Overview
18
18
years of professional experience
Work History
Auto Shop Lead Technician
El Paso Independent School District
04.2023 - Current
- Implemented efficient scheduling practices to optimize employee productivity and the usage of Dossier shop software.
- Performed safety and emissions inspections.
- Coordinated with parts department to determine availability of necessary components.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Enhanced store safety by conducting regular inspections, identifying potential hazards, and implementing corrective measures.
- Completed daily tasks accurately and on-time to support shop needs.
- Provided exceptional customer service during consultations, addressing concerns thoroughly while offering expert advice on vehicle care options.
- Implemented preventative maintenance programs, increasing vehicle longevity for customers while reducing repeat visits due to recurring issues.
- Managed workflow within the shop to ensure timely completion of tasks and optimal resource allocation.
- Reduced downtime of vehicles in the shop by efficiently prioritizing repairs based on urgency and complexity.
- Successfully resolved challenging repair situations through persistent troubleshooting efforts backed by strong technical knowledge base.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Auto Shop Technician
El Paso Independent School District
03.2021 - 04.2023
- Repair parts, components and assemblies to correct malfunctions.
- Operated vehicles and school buses to troubleshoot problems and verify repair success.
- Interpreted schematic drawings to determine best course for repairs.
- Partnered with shop team to diagnose problems, correct faults and restore equipment to manufacturer specifications through timely preventive maintenance.
- Kept shop clean, organized and stocked with supplies.
- Demonstrated to school bus driver proper methods for operating units after it had been serviced or repaired.
- Keep tracking of automatic and self-generated service tickets with Dossier program, increasing efficiency by 90%-100%.
Assistant Manager
Lube N Go
01.2019 - 03.2021
- Provided coolant, transmission oil, rear fluid differential, A/C, inspection and other preventive maintenance services
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Supervised team of 6 employees and provided feedback on performance
- Completed monthly inventory counts to verify stock levels, address discrepancies and forecast future needs
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Mechanic Technician
Self- Employeed
01.2017 - Current
- Performed preventative maintenance on engines, transmissions, tires and other vehicle systems
- Completed checklist of fluid levels, air filter, tire pressure and more as part of service orders
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs
- Inspected all vehicle systems to assess function and uncover defects
- Disassembled and repaired engines and transmissions
- Troubleshoot and diagnosed problems with brakes, steering and suspensions
Assistant Shift Manager
McDonald's
04.2015 - 01.2019
- Implemented process improvements that increased efficiency in daily operations while maintaining a high level of quality control.
- Optimized shift scheduling to ensure adequate staffing during peak hours, reducing wait times for customers.
- Reduced staff turnover by implementing comprehensive training programs for new hires and ongoing development opportunities for existing employees.
- Provided support to General Manager in various administrative tasks such as reporting, budgeting, forecasting, and inventory management.
- Maintained strict adherence to company policies, safety regulations, and operational standards throughout all shifts supervised.
- Streamlined shift operations by effectively delegating tasks and monitoring team performance.
- Ensured cleanliness and organization of the workplace by enforcing company sanitation guidelines throughout the shift schedule.
- Improved customer satisfaction by promptly addressing concerns and providing exceptional service.
Apprentice Mechanic
Particular Shop Owner
07.2006 - 08.2011
- Took advantage of opportunities to learn new systems and repair procedures.
- Operated mechanic’s tools and shop equipment safely to prevent damage.
- Operated mechanic’s tools and shop equipment safely to prevent damage.
- Test drove vehicles before and after repairs to determine functionality, necessary actions or completion statuses.
- Made basic repairs to cars and other vehicles under senior mechanic supervision.
Education
Automotive Technician Certificate - Automotive Technology
El Paso Community College
El Paso, TX05.2019
Skills
- Driver's License Class B
- Automotive services industry knowledge
- Team player
- Good mechanical aptitude
- Proficiency with mechanical and electric tools
- Customer service experience
- OSHA regulatory compliance
- Friendly and hardworking person able to work under pressure
- Good management and team building skills
- Great management training and helping co-workers
- Employee coaching and Motivation
Timeline
Auto Shop Lead Technician
El Paso Independent School District
04.2023 - Current
Auto Shop Technician
El Paso Independent School District
03.2021 - 04.2023
Assistant Manager
Lube N Go
01.2019 - 03.2021
Mechanic Technician
Self- Employeed
01.2017 - Current
Assistant Shift Manager
McDonald's
04.2015 - 01.2019
Apprentice Mechanic
Particular Shop Owner
07.2006 - 08.2011
Automotive Technician Certificate - Automotive Technology
El Paso Community College
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