Gustavo Moreno Aguiar
Business Management
Zapopan,JAL
Summary
Business administrator with +10 years of experience in the information technology and services industry: supply chain, logistics, marketing & planning. B2C & B2B. Analysis, reporting and communication are common features in work experience. Skilled in negotiation, self-management, proactive, cooperative and easily adaptable. Willing to relocate.
Overview
2
2
Languages
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Order Fulfillment Manager
Huawei
Zapopan, Jalisco
12.2019 - Current
- Manage end-to-end process and work with function department to ensure on-time delivery and customer's satisfaction.
- Make plans to prevent risk during delivery process, make sure all risks can be fully closed.
- Receive customer requirements and make supply chain strategy to achieve it.
- Take care of customer's concerns.
- Work closely with different departments to coordinate properly different operations to ensure on-time delivery.
- Generate reports and dashboards to monitor quality of operations.
Purchasing Specialist I
Tech Data
Zapopan, Jalisco
11.2017 - 12.2019
- Place, schedule, and follow-up on orders to ensure accuracy and timely delivery.
- Follow up to all suppliers & customer orders to provide shipments ETA's
- Managed HP & HPE account that represents 45% of total orders. Increase "On Time Deliveries" 10%
- Provide solutions to shipments discrepancies.
- Reduce from 5 to 3 days the resolution of replacement orders from supplier (damage).
- Monitor inventory & RMA's control.
- Decreased from 10 to 5 days the time necessary to return of material (RMA's)
- Performance monthly basis reports for "On Time Deliveries", "Original Commit" & RMA's
Campaign Support
Hewlett Packard Enterprise
Guadalajara, Jalisco
04.2014 - 07.2017
- Supporting and strong collaboration with the Campaign Managers, for all over Latam and WW to create, set up, review and launch marketing campaigns.
- Participate actively in the staff meetings of Latin America manager's team with Director of EG Latam, providing status and suggesting actions to improve impact of campaigns.
- Check the correct flow of opportunities to become leads.
- Provide analysis and interpretations of campaign data to identify key drivers for Marketing Return on Investment (ROI) optimization.
- Reconcile market program spend to the planned budget.
- Creation of POs for each country, to ensure the entire services and products for an specific campaign are delivered for complete implementation.
- Strong communication & interaction with managers and directors.
Claims Analyst
Hewlett Packard
Guadalajara, Jalisco
09.2010 - 06.2014
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Responsible for processing claims against carriers & shippers.
- Manage the 3 biggest accounts of commercial customers.
- Receive and analyze claim requests, get & review all documentation and approve/decline claim request.
- Establish and maintain relationships with carriers.
- Support policy and process improvement and identifies opportunities.
- Resolve disputes related to customer purchase offering evidence to further payment from customer.
Material Planner
Flextronics Group Inc
Guadalajara, Jalisco
09.2009 - 09.2010
- Maintain materials/purchasing data, supply data and information to other production departments.
- Assure the availability of all materials for production, working closely with purchase area and warehouse.
- Calculation, planning and control of Master Production Plan.
- Teamwork with different experts (Program Manager, Production control, Quality Engineer, Product Engineer, Buyers).
- Inventory control, avoiding excess or obsolete materials.
- Tracking materials financial performance.
Education
BBA - Business Management
Universidad De Guadalajara
Guadalajara, Jalisco, Mexico. 08.2004 - 08.2008
Skills
Logistics
Problem Analysis & Solving
Data Analysis
SAP
Teambuilding
Client-focused
Improvement
Timeline
Order Fulfillment Manager
Huawei
12.2019 - Current
Purchasing Specialist I
Tech Data
11.2017 - 12.2019
Campaign Support
Hewlett Packard Enterprise
04.2014 - 07.2017
Claims Analyst
Hewlett Packard
09.2010 - 06.2014
Material Planner
Flextronics Group Inc
09.2009 - 09.2010
BBA - Business Management
Universidad De Guadalajara
08.2004 - 08.2008