Gustavo Perez
Ciudad Juárez
Summary
Mechanical Design Engineer with project management background. Efficient collaborator moves projects forward productively. Skilled at inspiring stakeholders to share ideas and information for project success.
Overview
11
11
years of professional experience
Work History
Service Engineer
Bdtronic
09.2016 - Current
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Expedited repair times through accurate diagnosis of complex malfunctions, utilizing specialized diagnostic tools.
- Maximized equipment reliability by recommending upgrades or replacements when necessary, based on performance evaluations.
- Supported sales team in securing new contracts by providing technical expertise during presentations and product demonstrations.
- Provided comprehensive training to junior engineers, fostering professional development within the team.
- Delivered outstanding after-sales support, maintaining open lines of communication with clients to address concerns or inquiries promptly.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Installed, configured and tested equipment on specialized platforms.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Tested and checked performance of hardware and software programs.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Provided customer feedback to team to facilitate project road map and relationship planning.
- Tested customer samples, designed testing concept and presented solutions to engineer personnel.
- Resolved customer complaints in prompt, polite and professional approach.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Trained and supervised staff on equipment maintenance and safety procedures.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Performed troubleshooting and repair for complex electrical equipment.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Adjusted machine settings to maximize performance and equipment longevity.
- Investigated and corrected mechanical problems with machinery.
- Diagnosed and resolved machine operation variations and equipment problems.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Checked, repaired and repacked survival equipment to meet specifications.
Mechanical Design Engineer
CMV Automation
05.2013 - 08.2016
- Enhanced product performance by implementing innovative design solutions in mechanical systems.
- Development of tooling for assemblies on automated machines.
- Selection of sensors, pneumatic cylinders, conveyors according to what the client requires.
- Preparation of mechanical drawings for manufacturing
- Reduced production costs by optimizing material usage and manufacturing processes.
- Collaborated with cross-functional teams to develop high-quality products within tight deadlines.
- Identified opportunities for process improvements and implemented changes resulting in increased efficiency.
- Developed detailed 3D models and drawings, ensuring accurate communication of design intent to fabrication teams.
- Delivered projects on time and within budget constraints by effectively managing resources and maintaining focus on key objectives.
- Established strong relationships with suppliers.
- Mentored junior engineers in best practices for mechanical design, fostering a culture of continuous learning and professional growth.
- Proactively identified potential risks in the design process and developed contingency plans to mitigate potential impacts on project timelines or budgets.
- Created CAD models and drawings for automated machines designs.
- Design of products using drafting tools or computer-assisted design (CAD) or drafting equipment and software.
- Created parts for machining, sheet metal fabrication and injection molding.
- Checked design compliance with product specifications and standards requirements.
Education
Electromechanical Engineer - Electromechanical Engineering
Instituto Tecnologico De Ciudad Juarez
Ciudad Juárez, Chihuahua, Mexico02.2013
Skills
- Equipment Assembly
- Equipment Installation
- Solid Works Desing Skills
- Measurement Techniques
- Schematic Drawing
- Installation Coordination
- Knowledge of materials ( aluminum steel, plastic, etc)
- Knowledge about Mill-machine, Drill-Machine, Lathe Machine
- Interpretation of 2D Drawings
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Service Engineer
Bdtronic
09.2016 - Current
Mechanical Design Engineer
CMV Automation
05.2013 - 08.2016
Electromechanical Engineer - Electromechanical Engineering
Instituto Tecnologico De Ciudad Juarez
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