Gustavo Alfonso Lopez Romero
Electromechanical Technician
Zapopan, Jalisco,JAL
Summary
Accomplished Customer Service and Care Representative with a proven track record at Teleperformance and TATA Consultancy Services.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Teleperformance
09.2022 - 09.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Care Representative
TATA Consultancy Services 3
11.2021 - 07.2022
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
B2B Customer Care Representative
Teleperformance
02.2021 - 10.2021
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
CECYTEJ 12
El Grullo, Jalisco, Mexico 05.2001 -
Skills
Problem-solving
Active listening
Product knowledge
Time management
Customer service
Timeline
Customer Service Representative
Teleperformance
09.2022 - 09.2024
Customer Care Representative
TATA Consultancy Services 3
11.2021 - 07.2022
B2B Customer Care Representative
Teleperformance
02.2021 - 10.2021
High School Diploma -
CECYTEJ 12
05.2001 -
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