Gustavo Ivan Monroy Yano
San Pedro Cholula, Pue.
Summary
Adept at problem-solving and customer communications, I excelled as a Salesforce Call Agent at Teleperformance, significantly enhancing call resolution efficiency. My experience spans from technical support at Alorica to interpreting for Language Line Solutions, showcasing my quick understanding and adaptability in fast-paced environments. My tenure at Television Azteca highlights my ability to drive client engagement through strategic prospecting.
Overview
2025
2025
years of professional experience
Work History
Salesforce Call Agent
Teleperformance
- Achieved targeted call resolution times by identifying issues and providing solutions.
- Actively and continuously sell diverse insurance and protection packages to home owners throughout Texas, U.S.A.
Salesforce Analyst
Televisión Azteca De México
- Prospected potential clients to be approached and created interest in them in order to set up a meeting to discuss an advertisement in national television.
Resources, Staff Management & Marketing Internship
Robin Hood Camp
05.2023 - 04.2024
- Learned and got familiar with the process of acquiring necessary supplies needed throughout camp season.
- Adjust and modify staff schedules using a specific company system.
- Worked on the oncoming marketing campaign to be applied in the following off season.
English - Spanish Interpreter
Language Line Solutions
08.2022 - 05.2023
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Continuously upgraded glossary and terminology knowledge to be able to accurately convey interpreting services along the different fields I was involved in.
Customs Intership
Veracruz Customs
08.2019 - 02.2020
- Assisted with processes development that supported the entry & exit of physical goods from and to the mexican territory of the Veracruz Customs.
Remote Assistant Agent
Alorica Telemarketing Services
04.2018 - 03.2019
- Provided technical support to delivery operators of various goods, remotely.
- Handled a large number of calls a day, up to 30 interactions where issues were expected to be solved efficiently.
Education
International Trade - Bussiness
Benemerita Universidad Autonoma De Puebla
Puebla City, Puebla, Mexico12-2019
Skills
- Problem-solving skills
- Call center experience
- Answering questions
- Customer communications
- Quick understanding current situations
- Interpreting experience
- Fast paced working environment experience
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Resources, Staff Management & Marketing Internship
Robin Hood Camp
05.2023 - 04.2024
English - Spanish Interpreter
Language Line Solutions
08.2022 - 05.2023
Customs Intership
Veracruz Customs
08.2019 - 02.2020
Remote Assistant Agent
Alorica Telemarketing Services
04.2018 - 03.2019
Salesforce Call Agent
Teleperformance
Salesforce Analyst
Televisión Azteca De México
International Trade - Bussiness
Benemerita Universidad Autonoma De Puebla
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