Gustavo A Rodriguez
San Diego
Summary
Dynamic leader with proven expertise in managing high-stress situations and enhancing operational efficiency at Diamond Environmental Services. Excelled in dispatch software and stress tolerance, significantly improving timely delivery and driver coordination. Exceptional leadership and forklift experience. Strong relationships with drivers and partners for best performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dispatcher
Diamond Environmental Services
08.2022 - 07.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Monitor drivers GPS
- Monitor any driver who worked over 10 hrs or 12 hrs
- Log driver logs into the system
- Log any calls or notes from customers into system log
Manager, Warehouse, Delivery Driver
Pacific Restaurant Supply
04.2019 - 06.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximize team agility and performance.
- Forklift driver, loaded and unloaded trucks
- Inventory of fresh and dry products on daily basis
- Did all purchasing for the company, worked closely with Restaurant Depot and Costco to ensure we had inventory and fullfilled all orders.
General Manager
Steve's Frozen Chillers of Nevada
01.2012 - 06.2016
- Developed and implemented strategies to increase sales and cut back on expenses.
- Strong relationships with clients, vendors, and partners to ensure a long lasting customer
- Dealt with different customers, Schools, Casinos, Liquor Stores,
- Responsible for meetings with schools, conventions,
- Worked closely with Sysco Foods, building relationships with Casinos
- Worked closely with warehouse manager, monitor parts being purchased to ensure cost was appropriate.
- Monitor routes, created better and more efficient routes for all drivers
Education
High School Diploma -
Castle Park Senior High School
Chula Vista, Ca06.2002
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- 34 wpm
- Excellent relationship with drivers, regardless a stressful day
- Leadership role to give drivers confidence on a day to day basis
- Forklift experience, both sit down and stand up
Certification
Forklift Certification
34 wpm
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Dispatcher
Diamond Environmental Services
08.2022 - 07.2023
Manager, Warehouse, Delivery Driver
Pacific Restaurant Supply
04.2019 - 06.2022
General Manager
Steve's Frozen Chillers of Nevada
01.2012 - 06.2016
High School Diploma -
Castle Park Senior High School
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