Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hael Roberto Cazares Real

Phone Agent
Hermosillo

Summary

Adept at enhancing customer relationships and expanding client bases, I leveraged my exceptional customer service and cold-calling skills at Avas Flowers® Florists to significantly boost client satisfaction and sales figures. My proactive approach and empathetic communication have consistently improved business outcomes, showcasing my ability to meet and exceed employer expectations.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Appointment Setter

Ashesi Global
09.2022 - 04.2024
  • Set appointments with salespeople and potential customers.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.
  • Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
  • Acted as first point of contact and set appointments for prospective clients.
  • Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

Customer Service Representative

Intugo Plaza Girasol
02.2019 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Sales Representative

Avas Flowers® Florists
01.2018 - 10.2018
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Developed and implemented sales strategies to increase profits.
  • Trained and mentored new sales representatives.

Education

No Degree - Computer Science And Programming

Universidad Del Estado De Sonora
Hermosillo, Sonora, Mexico
05.2001 -

High School Diploma -

COBACH PROF. ERNESTO LÓPEZ RIESGO
Hermosillo, Sonora, Mexico
05.2001 -

Skills

Setting appointments

Customer Service

Positive Attitude

Incoming Call Reception

Telephone Etiquette

Empathy and patience

Cold-calling

Goal-Oriented

Attention to Detail

Time Management

Flexible Schedule

Clear Communication

Follow-up skills

Timeline

Appointment Setter

Ashesi Global
09.2022 - 04.2024

Customer Service Representative

Intugo Plaza Girasol
02.2019 - 03.2022

Sales Representative

Avas Flowers® Florists
01.2018 - 10.2018

No Degree - Computer Science And Programming

Universidad Del Estado De Sonora
05.2001 -

High School Diploma -

COBACH PROF. ERNESTO LÓPEZ RIESGO
05.2001 -

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Hael Roberto Cazares RealPhone Agent