Hakeem Sebastián Cobos Ceballos

• Identify and develop new business opportunities in Mexico and LATAM, expanding GXO’s market presence and customer base.
• Analyze industry trends and customer needs to propose tailored logistics and supply chain solutions.
• Build and maintain strategic relationships with key stakeholders, including potential clients, partners, and industry leaders.
• Lead negotiations and commercial proposals to secure new contracts and drive revenue growth.
• Collaborate with internal teams to design and implement innovative solutions that enhance operational efficiency and service offerings.
• Conduct market research and competitor analysis to identify emerging opportunities and position GXO competitively in the region.

• Managed and nurtured relationships with key clients in the consumer sector, ensuring long-term retention and customer satisfaction.
• Developed tailored logistics and supply chain solutions to meet customer needs, optimizing service efficiency and cost-effectiveness.
• Proactively identified potential risks of churn and implemented strategic retention plans to secure customer loyalty.
• Conducted regular business reviews and performance analysis, presenting insights and recommendations to improve service levels.
• Collaborated with internal teams, including operations and customer service, to ensure seamless execution of client requirements.
• Negotiated contract renewals and service agreements, strengthening partnerships and increasing revenue opportunities.

• Responsible for the retention, renewal, and organic growth of a key strategic account valued at $20M USD annually, ensuring long-term partnership success.
• Act as the primary commercial point of contact between GXO and the customer, managing communication, negotiations, and strategic alignment.
• Develop and implement account management strategies to drive customer satisfaction, operational efficiency, and revenue growth.
• Analyze business performance and develop key performance indicators (KPIs) to monitor service levels, identify areas for improvement, and enhance operational outcomes.
• Collaborate with cross-functional teams, including operations, finance, and customer service, to ensure seamless execution of client requirements and continuous process optimization.
• Lead contract negotiations and service agreement renewals, securing favorable terms while maintaining strong client relationships.
• Identify expansion opportunities within the account, proposing value-added solutions to drive additional revenue and strengthen customer loyalty.

Helping Clients Engineer Faster, Smarter, Leaner Supply Chains.

-Search for new market opportunities for GXO by prospecting for clients either locally and/or in other regions and countries.
-Coordinate and monitor designs, solutions, costing, and pricing for clients as a single offer or in response to a competitive offer.
-Identify and pursue opportunities for growth and/or expansion of existing accounts that fit the GXO business model.
-Identify the “scope of services” that each project requires according to the operational needs of the prospective clients and their products.
-Manage the progress of the project from its identification to its closure.
-Coordinate communication between GXO and current clients or new prospects.
-Participate in fairs, Networking events, and any activity that allows the increase of the base of prospective clients to attack.
-Manage the negotiation and signing of contracts with customers.
-Participate in the start-up and implementation of the projects until the transition from the sales team to the operations team of each project.

Highlights:
-Top Deal Closed Won for LATAM - June 2023 (22M USD Annually)
-400% Quota Achievement
-Create sales process

Collaborate with customers and partners across LATAM to help them leverage the DocuSign Agreement Cloud to transform the entire system of agreement process—from preparing to signing, acting on, and managing contracts and other types of agreements.

-Qualify prospective customers through targeted questions about their business strategy in order to provide an adequate offer and guarantee the procurement approval.
-Make outbound calls to prospects who have expressed interest in learning more about the company and the product and services provided.
-Make outbound calls to prospects who are deemed to reside in one of DocuSign’s core vertical markets.
-Share information about DocuSign and ask questions about the prospect's business intentions.
-Discern potential clients and forward those who are adequate to the Sales Account Executives to close a deal.
-Schedule appointments between potential customers and Account Executives.
-Support the SDR Manager by elaborating and presenting the sales reports and dashboards to provide the data requested by the VP of LATAM.
-Lead an internal sales project by developing a strategy to improve the lead’s rate conversion.

Highlights:
-Top Performer - July and August 2022
-Top Deal Closed Won for LATAM - July 2022 (1.2M USD TCV)
-Top Closed Won Opportunities - August 2022 (15)
-Top MRR Pipe Gen - August 2022 (16k MRR)
-Top Performer Q3 2022
-Top Closed Won Opportunities - Q3 2022 (35)
-Q1 2022: 124%, Q2 2022: 96%, Q3 2022: 129%, Q4 2022 90%

-Elaborating proposals according to customer requirements.
-Administrative management of various projects from ADSL links to dedicated services, focusing on generating a prompt and timely response to meet the requirements.

-Making proposals according to customer requirements.
-Administrative management of various projects from ADSL links to dedicated services, focusing on generating a prompt and timely response to meet the requirements.
-Carrying out post-sale activities.