Hannah Nassar
East Wenatchee, Washington
Summary
My career goal is to use my customer service and passion in meeting the needs of an organization. Helping customers and employees in our community. While maintaining my goal to continue to learn and pursue a degree in business administration & HRM. Customer-focused administrative and clinical support professional with over five years of experience serving as a first point of contact in fast-paced healthcare environments. Proven ability to triage customer needs, manage records, support payroll and scheduling functions, and provide accurate office support while maintaining confidentiality and professionalism. Strong communicator with experience supporting diverse populations and cross-functional teams.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Confluence Health Services
12.2019 - Current
- Administered patient care, including vital signs monitoring and medical history documentation.
- Assisted physicians with examinations, procedures, and patient education initiatives.
- Managed electronic health records system to ensure accurate patient data entry and retrieval.
- Coordinated scheduling for patient appointments, enhancing office workflow efficiency.
- Served as a primary point of contact for patients, visitors, and internal staff in a high-volume clinical setting
- Triaged customer and patient needs, directing inquiries to appropriate providers or departments
- Answered phones, took detailed messages, and redirected calls appropriately
- Maintained accurate electronic records, scanned documentation, and ensured compliance with retention standards
- Entered and reviewed data with high accuracy while maintaining strict confidentiality
- Supported scheduling coordination and standardized provider workflows to improve service efficiency
- Precepted and supported new staff during onboarding and high-workload periods
- Collaborated cross-departmentally (Radiology, ICU, Nursing, Providers) to ensure smooth operations
- Implemented a bilingual, color-coded communication system to improve customer flow and reduce delays
Dietary Aide
Confluence Health Services
04.2018 - 12.2019
- Delivered services directly to the public while ensuring accuracy and compliance with requirements
- Verified documentation and meal orders matched patient records and dietary guidelines
- Supported process improvement initiatives following regulatory surveys
- Maintained professionalism and customer-focused communication at all times
Education
Bachelor of Science - Human Resoucre Managment
WGU
Utah05-2027
Skills
- Provide exceptional customer service as a first point of contact
- Strong interpersonal, verbal, and written communication skills
- Culturally inclusive and customer-focused approach
- Accurate data entry and documentation management
- Records management, scanning, and file organization
- Knowledge of administrative and clerical procedures
- Ability to maintain confidentiality, sound judgment, and professionalism
- Strong time management and task prioritization skills
- Ability to multitask in fast-paced environments
- Self-motivated with strong organizational and planning abilities
- Collaborative team member with the ability to work independently
- Process improvement and workflow standardization experience
- Proficient in Microsoft Word, Excel, Outlook, and general office equipment
- Adaptable, continuous learner with attention to detail
- Active listening and problem-solving skills
- Patient scheduling
- Customer service
- Medical terminology knowledge
Timeline
Medical Assistant
Confluence Health Services
12.2019 - Current
Dietary Aide
Confluence Health Services
04.2018 - 12.2019
Bachelor of Science - Human Resoucre Managment
WGU