HANNAH PAGAN

• Assist clients in selecting and planning suitable travel options based on their preferences, budget, and requirements.
• Make flight, hotel, car rental, and other travel reservations on behalf of clients.
• Coordinate and confirm bookings, ensuring accuracy and reliability.
• Customized Itinerary Planning Create customized travel itineraries based on clients' preferences, including sightseeing, activities, and accommodations.
• Offer suggestions for attractions, dining, and entertainment at the chosen destination.

Ch’I Restaurant:

• Dedicated to providing a pleasurable dining experience, suggesting additional items leading to increased sales.
• Assisted in the hiring, training, and managing of new servers.
• Collaborated with the management team to develop and implement new service initiatives and promotions.

Red Rooster – A Michelin Bib Gourmand Restaurant:

• Monitored the dining area to ensure proper setup and prompt seating.
• Provided excellent service to ensure guests had a positive experience throughout their culinary journey.

Beauty & The Butcher:

• Regularly checked on guests to ensure satisfaction with each food course and beverage.
• Coordinated with the kitchen and bar team to ensure timely and accurate service.

• Led servers in every aspect of guest service during shifts, maintained food sanitation and safety standards.
• Official trainer for all new server hires, responsible for training in SOP’s and establishing expectations.
• Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.

• Improved patient experiences by efficiently managing appointments and maintaining organized medical records following HIPPA regulations.
• Enhanced clinic efficiency by assisting physicians with routine procedures, diagnostic tests, and trigger-point injections.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Managed insurance claims, short-term disability, and referrals for patients.
• Controlled purchase and inventory of various office and medical supplies.

• Supervised all Front-of-House floor operations in a fast-paced environment, averaging 200 covers per shift.
• Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
• Managed daily store operations, scheduling, monitoring labor costs, driving financials for smooth functioning and achieving sales targets.
• Enhanced team performance through training, mentoring, and constructive feedback, and shaped performance for exceptional customer experiences..
• Streamlined inventory management with accurate tracking and timely replenishment of stock.