Hannah Valladares
Office Clerk
Waukegan
Summary
Detail-oriented and reliable professional skilled in team collaboration and workflow optimization. Adept at managing documentation and enhancing data organization, ready to contribute to improved operational effectiveness and client satisfaction.
Overview
6
6
years of professional experience
Work History
Office Clerk
Ez Tax & Insurance Solutions
12.2025 - Current
- Managed and streamlined office correspondence processes, guaranteeing swift and accurate client inquiry handling.
- Oversaw meticulous processing of insurance claims and tax documents, prioritizing regulatory compliance and precision in documentation.
- Optimized filing systems to ensure efficient organization and quick retrieval of client records.
- Managed technical support for office operations, ensuring prompt resolution of issues with computers, printers, and other essential equipment.
- Facilitated communication by responding to business and client information requests efficiently.
- Coordinated efficient appointment scheduling and directed front-desk reception tasks to improve overall customer experience.
- Streamlined financial documentation processes by accurately tracking invoices, payments received, and timely submission of expense reports for reimbursement.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Streamlined data entry processes for spreadsheets and databases, enhancing overall data organization.
- Evaluated and corrected documents for precision and thoroughness, enhancing overall clarity.
- Facilitated communication by handling incoming and outgoing calls, maintaining precise message documentation for team members.
- Coordinated and scheduled meetings and appointments.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to the appropriate staff.
Registered Behavior Technician
Select Medical
12.2024 - 12.2025
- Designed and implemented tailored treatment strategies aimed at fostering client behavioral progress.
- Conducted comprehensive data analysis and collection to ensure accurate tracking of client progress.
- Collaborated with interdisciplinary teams to ensure continuity of care for clients.
- Implemented targeted behavior analysis methods to support clients in developing and maintaining positive behaviors.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Facilitated regular communication with families to ensure access to updates and support resources.
- Pursued ongoing professional development to strengthen skills and knowledge in behavior analysis methodologies.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Market Handler/Washer/Assembler
Parker Hannifin Corp.
10.2022 - 11.2024
- Oversaw machinery utilization to ensure effective handling of materials in a fast-paced warehouse environment.
- Worked closely with team members to refine handling processes, focusing on increasing overall efficiency.
- Facilitated inventory management processes to optimize accessibility and improve operational workflow.
- Enforced safety measures to promote a culture of safety and well-being among team members.
- Demonstrated agility in adapting to evolving tasks and shifting priorities within dynamic operational environments.
- Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
- Demonstrated professionalism under pressure during high-volume periods while maintaining attention to detail in package handling tasks.
- Contributed to a positive work environment by maintaining open communication channels with colleagues and supervisors alike.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
Cashier (all Positions)
Wendys Restaurant
09.2019 - 08.2022
- Executed customer transactions with precision utilizing point-of-sale system.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Guided new employees through operational protocols and customer service standards to ensure consistent service delivery.
- Coordinated with team members to streamline processes and optimize productivity during high-demand periods.
- Conducted comprehensive feedback analysis to identify opportunities for improving customer satisfaction.
- Engaged with customers as they entered the store, ensuring timely assistance and support.
- Adjusted availability to accommodate fluctuating business needs through flexible scheduling and overtime.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Improved efficiency, organized checkout area for optimal workflow.
- Learned duties for various positions and provided backup at key times.
Education
Certificate - Income Tax Course
H&R Block
Online Course12-2025
Certificate - Registered Behavioral Technician
Autism Partnership Foundation
Online Course03-2025
High School Diploma -
Waukegan High School
Waukegan, Illinois05-2022
Skills
- Data entry
- Maintaining records
- Data management
- Verbal communication
- Team collaboration
- Inventory control
- Professional and mature
- Schedule and calendar management
- Workflow optimization
- Patient charting
- Social skills development
- Reinforcement procedures
- Collaboration with professionals
- Self-management strategies
- Group instruction
- Relationship building
- Customer service
- Customer assistance
- Work ethic and integrity
- Time management skills
- Cleaning and sanitizing
- Reliability and punctuality
Baking, Painting, Hiking, Nail art, Singing, Volleyball, and Cooking
I thoroughly enjoy baking/ cooking and learning new recipes for my family and close friends to bring joy and companionship. Painting brings a calm and creative atmosphere for me during stressful moments, allowing me to reset to a positive mindset. Although hiking may be physically challenging at times, it's a great way to reconnect with nature and change the atmosphere around me. It's also a great way to connect with family/ friends and allow them to feel appreciated when choosing to enjoy their hobby as well. I personally enjoy doing my nails, as it also brings a calming moment and allows me to release creativity through nail designs. Volleyball is another activity I enjoy, and it helps me stay active and take in some sunlight. I am also a part of the worship team at my church, which has allowed me to strengthen my teamwork and disciplinary skills.
Languages
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Clerk
Ez Tax & Insurance Solutions
12.2025 - Current
Registered Behavior Technician
Select Medical
12.2024 - 12.2025
Market Handler/Washer/Assembler
Parker Hannifin Corp.
10.2022 - 11.2024
Cashier (all Positions)
Wendys Restaurant
09.2019 - 08.2022
Certificate - Income Tax Course
H&R Block
Certificate - Registered Behavioral Technician
Autism Partnership Foundation
High School Diploma -
Waukegan High School