Hannia Moreno
Physician And Surgeon
Tlajomulco de Zuniga
Summary
Organized and reliable candidate, capable of handling multiple tasks with a positive attitude. Willing to take on additional responsibilities to achieve team goals. Possesses problem-solving skills, quick learning ability, and effective communication. Committed to team success and ready to face new challenges with enthusiasm and dedication.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Team Leader
Beliveo Mexico
06.2020 - 08.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Sales Associate
SBIFCO COMPANY DE MEXICO
09.2018 - 01.2019
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
Collections Agent
WIMA CLIENT SERVICES
05.2018 - 11.2018
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Customer Service Representative
Hispanic Teleservices
01.2016 - 09.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Physician And Surgeon
Universidad LAMAR
Guadalajara, Jalisco, Mexico 05.2001 -
Skills
Customer service
Team leadership
Work Planning and Prioritization
Goal setting
Issue resolution
Call center operations
Account management
Timeline
Team Leader
Beliveo Mexico
06.2020 - 08.2022
Sales Associate
SBIFCO COMPANY DE MEXICO
09.2018 - 01.2019
Collections Agent
WIMA CLIENT SERVICES
05.2018 - 11.2018
Customer Service Representative
Hispanic Teleservices
01.2016 - 09.2016
Bachelor of Science - Physician And Surgeon
Universidad LAMAR
05.2001 -