Hannia Larissa Alpirez
Reynosa, Mexico City,CMX
Summary
Dynamic professional with extensive experience in customer service and office administration. Proven ability to enhance communication flow and optimize scheduling. Skilled in document preparation and organization, consistently improving operational efficiency. Recognized for resolving customer inquiries effectively, ensuring satisfaction and loyalty.
Offering well-honed organizational abilities and willingness to learn and develop in professional setting. Delivers understanding of key administrative functions and ability to quickly master office software and procedures. Ready to use and develop communication and multitasking skills in any role.
Overview
3
3
years of professional experience
Work History
Secretary
JM SERVICIOS INTEGRALES
Reynosa, Tamaulipas, Mexico
09.2024 - Current
- Managed scheduling and appointment coordination for executives, ensuring efficient use of time.
- Assisted in document preparation and correspondence, enhancing communication flow within the office.
- Maintained filing systems and organized records, improving accessibility and retrieval of information.
- Supported office operations by handling incoming calls and inquiries with professionalism.
Sales Associate
Renatta Cosmetics
Reynosa, Tamaulipas, Mexico
01.2024 - 07.2024
- Assisted customers in product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to inform customer decisions.
- Operated point-of-sale system for transactions and inventory management.
- Stocked shelves and organized merchandise to ensure optimal presentation.
- Collaborated with team members to meet daily sales targets and improve service efficiency.
- Handled customer complaints professionally, ensuring resolution and satisfaction.
Customer Service Cashier
LA CAFETERA GOURMET
Reynosa, Tamaulipas, Mexico
04.2022 - 06.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, resolving issues promptly to enhance satisfaction.
- Maintained accuracy in cash handling and balanced cash drawers at shift end.
- Collaborated with team members to ensure smooth store operations during peak hours.
Education
Associate of Arts - Psychology
SOUTH TEXAS COLLEGE
12-2026
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- File management
- Sales support
- Supply restocking
- Document preparation
- Schedule management
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Secretary
JM SERVICIOS INTEGRALES
09.2024 - Current
Sales Associate
Renatta Cosmetics
01.2024 - 07.2024
Customer Service Cashier
LA CAFETERA GOURMET
04.2022 - 06.2023
Associate of Arts - Psychology
SOUTH TEXAS COLLEGE