Hans Sigler
Customer Journey Professional
Guadalajara, Jalisco
Summary
I'm a seasoned professional with a strong background in program, engagement, and customer management, specializing in medium and large-scale IT projects. I have consistently demonstrated my leadership skills by taking the initiative on complex projects and supporting my team members. My master's degree in human development gives me a unique perspective and ability to connect with people on a deeper level. I'm also certified as Lean Six Sigma Black Belt, Scrum Master, and ITIL v3 backed by over 16 years of experience in the IT industry. I have successfully executed and managed customer relationship and software delivery projects for renowned international companies such as Ford, Amazon, Razer, NewsCorp, Nissan, Fiserv, among others.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Sr. Engagement Manager
Workday
Guadalajara
01.2023 - Current
- Responsible for Workday implementation projects for high-visibility clients from E2E (Post-Sales, Implementation, Customer Success)
- Enhanced client satisfaction by building and maintaining strong relationships, addressing concerns, and providing timely solutions.
- Identify potential product growth opportunities for our clients
- Conducted thorough risk assessments to proactively identify potential challenges and develop mitigation strategies.
- Collaborated with stakeholders to define clear project goals, ensuring alignment with organizational priorities.
Senior Technical Program Manager
Nimble Gravity
Guadalajara
12.2021 - 01.2022
- Oversee large-scale mobile development projects E2E Coordinate goals, risks, and dependencies between projects Team management and mentorship with Agile methodologies Lead multi-disciplinary teams (UX, QA & Engineering)
- Customer relationship owner
- Manage scope, objectives, and RAID items ensuring partnership alignment.
- Participate in project discovery phases as a consultant to define project objectives, timeline, and scope.
Sr. Project/Delivery Manager
Tacit Knowledge (now part of Grid Dynamics)
01.2018 - 01.2021
- Lead SaaS & ERP implementation projects for international companies
- Work onsite with the customers around the globe to achieve project goals (UK, US, Singapore & Mexico), improving their company efficiency by significant percentages.
- Help in customer discovery sessions
- Coach team members on Agile best practices
- Manage customer relationship and communication of objectives, team management, progress, and RAID items ensuring partnership alignment
- Design and implementation of tracking methodologies across several projects.
Project Manager
Wizeline
01.2017 - 01.2018
- Lead teams in software development projects with Agile for million dollar customers
- Agile coaching for our customers and team members
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Proactively communicate the project plan and accomplishments with internal and external stakeholders, identifying risks and ensuring partnership alignment
- Manage and navigate a complex business environment to foster tight partnerships with multi-disciplinary teams to deliver optimal results for customers
Program Manager
Hewlett Packard Enterprise
01.2015 - 01.2017
- Lead Program Management activities of M&A mergers and acquisitions projects through the HP split to HPe and HPi.
- Planning and development of global capabilities transformation strategy
- Communicate project status, changes, issues and workarounds to business and operations support team; following company and industry standards for project management.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Program/Project Manager
Dell Services
01.2009 - 01.2015
- Lead Project Management activity, including collaborating and coordinating with the customer and with internal Dell delivery personnel.
- Manage all aspects of the project execution including: chartering, requirements gathering, project planning, change control, risk management and reporting.
- Manage identification, resolution and escalation of project risks and issues.
- Ensure consistency and adherence to Dell standards, processes and policies for all projects.
- Plan communication, distributes information as necessary, and provides status reporting.
- Track project budget and resource utilization against plan.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Education
M.Sc. - Human Development
ITESO
Guadalajara 01.2019 - 06.2023
B.Sc. - Industrial Engineering & Systems
Mexico Valley University (UVM)
GuadalajaraSkills
Engagement Management
Project Management Leader
Client Relationship Management
Team Lead & Coach
Strategic Planning
Customer Experience Management
Process Optimization
Certification
Certified Scrum Master (CSM), International Scrum Institute
Timeline
Sr. Engagement Manager
Workday
01.2023 - Current
Senior Technical Program Manager
Nimble Gravity
12.2021 - 01.2022
M.Sc. - Human Development
ITESO
01.2019 - 06.2023
Sr. Project/Delivery Manager
Tacit Knowledge (now part of Grid Dynamics)
01.2018 - 01.2021
Project Manager
Wizeline
01.2017 - 01.2018
Program Manager
Hewlett Packard Enterprise
01.2015 - 01.2017
Program/Project Manager
Dell Services
01.2009 - 01.2015
B.Sc. - Industrial Engineering & Systems
Mexico Valley University (UVM)
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