Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Timeline

Harold Octavio Rodríguez Hernández

Student
Naucalpan,MEX
Innovation distinguishes between a leader and a follower.
Steve Jobs

Summary

Knowledgeable and dedicated customer service professional with extensive experience in client service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
Languages
6
6
years of post-secondary education
2
2
years of professional experience

Work History

Client Service Representative

Subway
Naucalpan, Estado de México
01.2015 - 11.2015
  • Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Executed and devised business development strategies to attract and acquire new clients, including content marketing, cold-calling and networking.

Client Services Manager

Blockbuster
Naucalpan, Estado de México
04.2014 - 12.2014
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.

Education

High School Diploma -

Centro De Estudios Lomas, Naucalpan, Estado De México
01.2015 - 12.2018

Bachelor of Architecture - Interior Architecture

Universidad Anahuac Mexico Campus Norte, Naucalpan, Estado De México
07.2019 - Current

Skills

    Retail store support

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Sports

Art

E-sports

Timeline

Universidad Anahuac Mexico Campus Norte - Bachelor of Architecture, Interior Architecture
07.2019 - Current
Client Service Representative - Subway
01.2015 - 11.2015
Centro De Estudios Lomas - High School Diploma,
01.2015 - 12.2018
Client Services Manager - Blockbuster
04.2014 - 12.2014

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Harold Octavio Rodríguez HernándezStudent