Harrison Lim

• Work closely with the marketing team as the point person to ensure that email deliverables are fulfilled successfully and that our clients achieve their marketing goals.
• Ensure smooth daily communication with clients and our internal team, while using our internal project management platform ClickUp to keep track of all ongoing deliverables.
• Manage production calendars while ensuring all projects maintain high standards for quality and accuracy, from copywriting to design, and ultimately implementation.

• Onboarded and trained new clients on how to use the SimpleTexting platform, while also retaining and growing existing high-value accounts.
• Work closely with the Customer Success team to achieve personal and team goals of reducing churn and improving Net Dollar Retention.
• Increased MRR of accounts under me by 59% in 2021. Also personally grew multiple accounts from Mid-market to Enterprise level which accounted for an annual revenue increase of $84,000+.

• Head of the implementation and support team of six, present in four regions. Managed and directed the team’s efforts in ensuring that Weeloy best-in-class F&B software solutions were effectively onboarded.
• Oversaw account management of key clients and ensured that customer happiness met individual and team objectives. Kept client churn below the target KPI of 5%.
• As first point of contact with our clients, my role also involved coordinating software development objectives with both product and development teams by providing client insights and feedback.

• Digital business consultancy role at RIFF, one of the largest digital marketing agencies in EMEA.
• Created lead generation process via LinkedIn outreach. Handled and grew key accounts with clients such as Crate & Barrel and Zouk.
• Planned and conducted marketing workshops at the Google Singapore headquarters to increase RIFF brand awareness and generate leads.

15-week remote program on becoming a full-stack software developer. Learned software infrastructure and built multiple projects – including a functional chess game – in Ruby on Rails and basic Javascript.

BSc in Business with second-lower class honours. Coursework included business management, sociology, information systems, marketing, social and applied psychology, and organisation theory.