Office
Hazel García Andrade
Trades Associate
Salamanca
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Coppel. Proven ability to enhance customer loyalty through personalized experiences and effective communication. Experienced in maintaining confidentiality and integrity in high-pressure environments, ensuring successful outcomes in both retail and electoral settings. Fast learner committed to continuous improvement.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Electoral Observer
INE
06.2025 - 06.2025
- Maintained proper documentation throughout the day, recording any incidents or discrepancies that occurred during the election process for further review if necessary.
- Ensured a fair election by strictly adhering to established protocols and guidelines during ballot handling.
- Assisted in timely election results by accurately and efficiently tallying votes at the end of Election Day.
- Mitigated potential disruptions or conflicts by addressing voter issues in a calm and professional manner, seeking support from supervisory staff when needed.
- Upheld the confidentiality and integrity of the voting process by never disclosing any voter''s personal information or political preferences while working at the polling station.
- Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
Store Sales Associate
Coppel
06.2024 - 01.2025
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Used point-of-sale systems to process payments and check inventory levels.
Temporary Sales Consultant
Coppel
10.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Outstanding Performance -
Academic Achievements
Mexico 05.2001 -
Técnic - Trades
CECyTE
Salamanca, Mexico 05.2001 -
Skills
Patience and empathy
Strong work ethic
Reliability and punctuality
Cultural sensitivity
Flexibility
Listening skills
Verbal/written communication
Exceptional customer service
Fast learner
Software
Interests
Learn to play instruments
Chess
Artesanal jewerly
Timeline
Electoral Observer
INE
06.2025 - 06.2025
Store Sales Associate
Coppel
06.2024 - 01.2025
Temporary Sales Consultant
Coppel
10.2023 - 01.2024
Outstanding Performance -
Academic Achievements
05.2001 -
Técnic - Trades
CECyTE
05.2001 -
Art activities
Jewerly, drawing, and embroidery work, incorporating natural and spiritual elements with a high level of emotional connection, musical intelligence through singing and playing guitar/piano.