Microsoft Office 365 Suite
HÉCTOR TÉLLEZ OJEDA
Project Engineer
Álvaro Obregón,Mexico City
Summary
Bilingual IT Professional with over 9 years of experience leading projects and driving results in IT service management, compliance, and process automation. Specialized in project coordination, technological migrations, and workflow optimization, delivering innovative solutions aligned with business goals. Adept at leveraging tools and methodologies such as Agile, ITIL, and Power Platform to foster technological innovation and operational efficiency. Experienced in collaborating with multinational teams and stakeholders to ensure project excellence and strategic growth.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Compliance Analyst
TC Energy
Miguel Hidalgo, Mexico City
04.2024 - Current
- Leading compliance processes for a Canadian company, ensuring adherence to international standards and regulations.
- Managing SharePoint access to safeguard information and maintain control over permissions.
- Developing automated workflows in Power Automate, optimizing reporting and documentation processes.
- Coordinating with international vendors to implement translation policies aligned with compliance requirements.
- Overseeing Power Apps applications, ensuring alignment with corporate and regulatory standards.
- Conducting all communications in English with cross-functional teams and stakeholders to deliver results effectively.
- Enhanced user experience by conducting regular training sessions on Office 365 features and functionalities.
Temporary Project Manager
Atlantis BA
Miguel Hidalgo, Mexico City
12.2023 - 03.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Project Manager (PBO for Central America)
GlobalHitss Mexico
Miguel Hidalgo, Mexico City
06.2023 - 10.2023
- Led product development strategies from concept to successful launches, achieving KPIs and delivering value to stakeholders.
- Facilitated effective communication between cross-functional teams to improve product quality and resolve challenges.
- Delivered comprehensive project status updates to executive management and stakeholders, ensuring transparency.
- Demonstrated agility in adapting to changes, ensuring regulatory compliance, and fostering strong customer relationships.
- Coordinated with teams to mitigate risks, resolve project issues, and maintain alignment with business objectives.
IT Demand Coordinator (Project Manager)
CETELEM
Alvaro Obregon, Mexico City
03.2022 - 06.2023
- Oversaw IT projects and internal controls in collaboration with international teams.
- Utilized tools to monitor activities and allocate resources effectively.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
IT Project Leader
Serviciods JAD
Azcapotzalco, Mexico City
09.2018 - 10.2021
- Led technological migration projects, including computer equipment replacement and backup configuration.
- Prepared and configured servers while coordinating the telecommunications and network service desk.
- Provided on-site and remote technical support, addressing user needs and managing IT incidents.
- Oversaw inventory control, warranties, and user training while preparing detailed reports.
- Defined project scope and objectives effectively, leveraging expertise in project management tools and software.
- Increased customer satisfaction by delivering high-quality IT solutions tailored to client needs.
- Provided detailed project status updates to stakeholders and executive management.
Team Leader – Photovoltaic Residential Services
Tesla
Azcapotzalco, Mexico City
01.2017 - 06.2018
- Coordinated field teams and managed interconnection processes between Mexico and the U.S. teams.
- Generated and reviewed documentation for CFE while maintaining expense control.
- Enhanced internal communication to improve operational efficiency and customer experience.
- Delivered excellent customer service, ensuring timely activation of residential photovoltaic systems.
- Oversaw event coordination, verifying proper setups and timely vendor deliveries to support service activations.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
MBA - Project Management
UNITEC
Miguel Hidalgo, Mexico 04.2022 - Current
Bachelor of Science - Environmental Engineering
UNITEC
Miguel Hidalgo, Mexico City, Mexico 09.2010 - 08.2015
Skills
Documentation review
Research proficiency
Time management
Documentation skills
Investigations expertise
Project planning and development
Project tracking
Self-confidence
Ethics and integrity
Empathy development
Strength identification
Performance evaluation
Feedback delivery
Software
Power BI
Power Automate
Power Apps
Trello
Jira
Monday
Certification
Agile Scrum Master Roles – BEDU
Interests
Music enthusiast, sports lover (soccer, basketball, martial arts), avid reader of technology and leadership books, traveler, and passionate about exploring innovative tech solutions Enjoy spending quality time with family and attending live concerts whenever possible
Timeline
Compliance Analyst
TC Energy
04.2024 - Current
Temporary Project Manager
Atlantis BA
12.2023 - 03.2024
Agile Scrum Master Roles – BEDU
12-2023
Project Manager (PBO for Central America)
GlobalHitss Mexico
06.2023 - 10.2023
MBA - Project Management
UNITEC
04.2022 - Current
IT Demand Coordinator (Project Manager)
CETELEM
03.2022 - 06.2023
Microsoft Office 365 Specialist – CAPTIVE
06-2020
UC Solution Specialist – Grandstream Networks
06-2019
IT Project Leader
Serviciods JAD
09.2018 - 10.2021
Team Leader – Photovoltaic Residential Services
Tesla
01.2017 - 06.2018
Enewable Energies Workshop - UNAM
11-2016
Bachelor of Science - Environmental Engineering
UNITEC
09.2010 - 08.2015
Similar Profiles
DON MITCHELLDON MITCHELL
Welding Inspector at TC EnergyWelding Inspector at TC Energy
BENITA IJIEBENITA IJIE
Project Scheduler at TC EnergyProject Scheduler at TC Energy
Ryan BuchananRyan Buchanan
Project Controller at TC EnergyProject Controller at TC Energy