Summary
Overview
Work History
Education
Skills
Teléfono
Seminarios y Cursos
Timeline
Generic
HÉCTOR FERNANDO MORENO BERDEJA

HÉCTOR FERNANDO MORENO BERDEJA

BACHELOR IN FOREIGN LANGUAGES
Acapulco de Juárez, Guerrero

Summary

Bachelor's degree in Foreign Languages with a major in Translation, with 20 years of experience in simultaneous and literal translations in the fields of medicine, law, biology and administration.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

21
21
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Administrative Assistant

Tourism Bureau
04.2009 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained inventory of office supplies and placed orders.

Assistant Translator

Freelancer
01.2004 - Current
  • Literary translation and consecutive and simultaneous interpretation in English, French and Italian.

Customer Service Representative

AMN Healthcare
01.2022 - 06.2023
  • I resolved customer complaints with empathy, resulting in increased loyalty and repeat purchases.
    I managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes and conflicts.
    I improved customer satisfaction by promptly addressing concerns and providing accurate information.
    I responded to requests for products, services, and company information.
    I efficiently managed escalated calls, finding solutions that satisfied both customers and the company.

Data Analyst Supervisor

Instituto Mexicano Del Seguro Social
09.2018 - 12.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.

Administrative Assistant IMSS Prospera Guerrero

Instituto Mexicano del Seguro Social
06.2015 - 09.2018
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.

Private Assistant Acapulco Secretary of Tourism

Acapulco Tourism Bureau
10.2012 - 05.2015
  • Support and transfer of tourists in the city of Acapulco.
  • Transfer of diplomats visiting the city of Acapulco.
  • Transfer of tourists to Mexico City, Cuernavaca and Chilpancingo.
  • Assisted with project management tasks, contributing to successful completion within set deadlines and budgets.
  • Anticipated needs proactively, addressing potential issues before they impacted the client''s day-to-day life or schedule.

Private Assistant to the Finance Secretary

Acapulco's Secretary of Administration and Finance
02.2010 - 10.2012

Private Assistant to the Acapulco Mayor

Acapulco City Hall
09.2010 - 02.2011
  • Assistant to the Acapulco Mayor.
  • Management of the personal agenda of the Mayor of Acapulco..
  • Organization and Supervision of meetings and events of the Mayor.
  • Attention to family matters of the Mayor.
  • Attention and follow-up of calls and agreements made by the Mayor.
  • Direct and personal attention to citizens on behalf of the Mayor.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.

Italian Teacher

CELEEX ACAPULCO
03.2010 - 12.2010
  • Utilized multimedia tools such as videos, music, and websites to diversify instruction methods and cater to different learning preferences.
  • Assessed student progress regularly through quizzes, tests, and individual evaluations, providing feedback for improvement.
  • Collaborated with colleagues to create interdisciplinary lessons that connected Italian language instruction with other subject areas.

Conventions and Special Events Coordinator

Acapulco Tourism Bureau
04.2009 - 09.2010
  • I promote, organize and participate in missions, promotional seminars, fairs, exhibitions, auditions, meetings and in general that contribute to a greater influx of visitors to the municipality.
    I design promotional strategies for national and international markets.
    I carry out events in captive and potential markets in order to promote Acapulco's tourist image.
    I provide information, advice and technical cooperation in promotional matters to governmental tourism service organizations that require it.
    I organize and coordinate the tours and caravans of tourism promotion in our main national and international markets.
    I design and coordinate the implementation of advertising campaigns for the benefit of Acapulco.
    I participate in the tourist fairs where our main tourism services demanders concur.
    I implement the Animation and Recreation Program on beaches for tourism and the local population.
    I organize artistic and sporting events on the beach and at sea, mainly during peak tourist periods, as well as on weekends.
  • Implemented creative solutions for venue challenges, optimizing space usage and enhancing the overall guest experience.
  • Provided exceptional on-site support during events, addressing any issues promptly and professionally.

Front Desk Agent

Copacabana Hotel Acapulco
02.2008 - 01.2009
  • Received and Attended Groups and Conventions in the Port of Acapulco.
  • Reception and attention to Guests, to satisfy their needs and encourage them to return to the Port.
  • Attention to Guests in the Concierge area.
  • Reservation and attention to Direct Clients
  • Walk Ins.

English and Spanish as a Foreign LanguageTeacher

Oxford Centro de Idiomas
05.2005 - 12.2008
  • Increased the number of students by applying new teaching techniques that appeal to all types of people.
  • I helped in the creation of modern programs and evaluations for the application of classes in a classroom.
  • Developed online student interaction programs.
  • Organized groups of foreign students to learn Spanish in Acapulco.
  • Encouraged Acapulco's English schools to become certified with the University of Cambridge through the TKT (Teaching Knowledge Test).

Education

Master of Arts - Administration

Universidad UMOV
Online
05.2019 - Current

Bachelor of Science - Language Interpretation And Translation

Universidad Nacional Autónoma De México
CDMX
05.2001 - 2006.01

Skills

  • Office administration
  • Administrative support
  • Data entry
  • Computer skills

Teléfono

+52 7441 31 76 15

Seminarios y Cursos

  • Seminario de Traducción e Interpretación Simultánea
  • El perfil del Traductor
  • Excelencia en el Servicio
  • Inducción
  • La diferencia entre la traducción literal y la interpretación
  • Calidad en el Servicio
  • Historia de Acapulco

Timeline

Customer Service Representative

AMN Healthcare
01.2022 - 06.2023

Master of Arts - Administration

Universidad UMOV
05.2019 - Current

Data Analyst Supervisor

Instituto Mexicano Del Seguro Social
09.2018 - 12.2021

Administrative Assistant IMSS Prospera Guerrero

Instituto Mexicano del Seguro Social
06.2015 - 09.2018

Private Assistant Acapulco Secretary of Tourism

Acapulco Tourism Bureau
10.2012 - 05.2015

Private Assistant to the Acapulco Mayor

Acapulco City Hall
09.2010 - 02.2011

Italian Teacher

CELEEX ACAPULCO
03.2010 - 12.2010

Private Assistant to the Finance Secretary

Acapulco's Secretary of Administration and Finance
02.2010 - 10.2012

Administrative Assistant

Tourism Bureau
04.2009 - Current

Conventions and Special Events Coordinator

Acapulco Tourism Bureau
04.2009 - 09.2010

Front Desk Agent

Copacabana Hotel Acapulco
02.2008 - 01.2009

English and Spanish as a Foreign LanguageTeacher

Oxford Centro de Idiomas
05.2005 - 12.2008

Assistant Translator

Freelancer
01.2004 - Current

Bachelor of Science - Language Interpretation And Translation

Universidad Nacional Autónoma De México
05.2001 - 2006.01

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HÉCTOR FERNANDO MORENO BERDEJABACHELOR IN FOREIGN LANGUAGES