Héctor Hugo Aldana Montiel

- Monitoring, classification and opening of Incidents in Servers and Applications network.
- Operation of the monitoring platforms of the Telecommunications server network.
- Detection and analysis of incidents within the network for review and escalation to the appropriate support groups.

- Ensure monitoring for proper operation of the TX Network and Core Maxcom.
- Coordinate the monitoring of services: Dedicated Links, Troncalsip, Dedicated Internet, IPTV, ISDN Voice and R2, through Managers: SolarWinds, PRTG, Huawei U2000 DWDM 9800, DNA Infinera DWDM, ADM Tejas, NEC and Ceragon Radios. ECI transport network.
- Support in Troubleshooting service failures, ensure the opening, documentation, escalation and tracking of reports (tickets) through TBS, Sugar and NetCracker platform.
- Channeling and escalation of failures through the different areas of the company.
- Supervise, program and authorize the control of changes in the network.
- Elaboration of KPI's in maintenance windows.
- Elaboration of KPI's in Incident process based on SLA's.
Achievements
- Participation in the implementation and certification of the company in ISO 20000 and ISO 27000 processes.
- Development, implementation and operation of incident management process and change control process.
- Development of training plan and updating of NOC Transmission group in several technologies.

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