Héctor Jaime Méndez Ramírez

• Bilingual support for users through:

-Incoming calls

-Chat

-Email

for operational problems and how to perform specific business tasks, such as customer service, in companies belonging to the lines of:

-Commercial Banking.

-Retail sales (furniture, decorative items and household goods).

• Troubleshooting for technical issues of company's systems and programs (IT technical support).
• Enhanced system performance with thorough code reviews, debugging, and optimization techniques.

• Bilingual support for the logistics and transportation operation that the company provides to its clients, through a system
  of tickets.
• Analysis of failures in the operation processes.
• Solving technical problems of the company's systems and programs (IT technical support).
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.