Héctor Miguel Pérez Pérez

Call center where I provided my employment services as an agent and later I had the opportunity to move up the ranks to coach new applicants. As an agent I dedicated myself to serving clients of Eddie Bauer and JC Penny, which are clothing, accessories and technology stores in the United States and Canada. My objective within TATA Consultancy Services that provides customer service to these companies was to attend to the customer's needs such as any problem with their store account, problems with their shipping packages, wanting to place an order by call or know the prices and promotions of the available items from the store.

• I worked for this company dedicated to the maintenance and restoration of skyscrapers in which my objective was to receive calls from clients interested in hiring our service, answer questions, provide them with information and in case they wanted our service, coordinate a date to start the service. project taking into account our current availability based on our projects in process and in the future. It also manages the assignment of personnel at each work site, material, tools and work machines.

• In this company, recognized as a cutting-edge technological and communications organization dedicated to Customer Relations Management, I worked as an agent receiving calls from our customers in which I had two objectives, the first was to solve the problem they had with our internet , telephone or television through my computer and the second objective was to sell them our services (internet, telephone and TV) in case they did not have any of them or better yet, sell them a better package than they already had at that time. which includes 2 or 3 services