Heather Diaz
El Paso, Texas
Summary
Hardworking Customer Service Representative has left me as an experience to have a lot of patience and tolerance to the client. Committed to help the clients needs and be available to make it easier and faster for them to buy in our business. It's not an easy task to please the taste of all customers, but everyday is a new day to satisfy the client.
Overview
5
5
years of professional experience
Work History
Sales Associate
Star Western Wear
El Paso TX
09.2023 - Current
- Increased sales by building strong relations with customers and recommending appropriate products based on their needs.
- Provide customer satisfaction levels through exceptional service, and providing a welcoming store environment.
- Maintain store well stocked, clean and organized. Keep new merchandise to clients eye like wearing store clothing to helped clients have an idea in how to wear it to success.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Service Representative
Melek USA
El Paso TX
04.2023 - 09.2023
- Assisted customers with financial services with currency exchange like pesos, dollars, euros and pound.
- Helped cash checks by verify clients with valid identification, signature, phone number and address if its not the same from identification. Make sure check is signed and its the exact same amount from the one written to the one in number.
- Manage P.O boxes from clients by organizing and stock packages and letters to correct spot, ready for clients to come and check them out.
- Wire money outside the US by Moneygram and Barri. Asked client for information like full name, phone number, city, state and country to where the money is getting send to.
Bilingual Call Center Agent
Alorica
El Paso TX
10.2021 - 02.2022
- Documented and detailed inbound calls and complaints while serving customer on call.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educate customers about billing, payment processing and support policies and procedures.
- Makes attempts to resolve issues and deescalate issues or dissatisfied clients.
- Assisted in reducing call wait times by promptly answering incoming calls without compromising service quality.
Customer Service Representative
Circle K
04.2020 - 05.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Performed cash, card and check transactions to complete customer purchases.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Customer Service Representative
Mcdonald's
05.2019 - 11.2019
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Prepared beverages and filled food orders for customers.
- Table service, making customers feel like home, helping them in anything they need.
- Finish a task under a certain amount of time.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
Education
High School Diploma -
Bowie High School
04.2020
Skills
- Bilingual
- Payment processing
- Multitasking
- Client service
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Sales Associate
Star Western Wear
09.2023 - Current
Customer Service Representative
Melek USA
04.2023 - 09.2023
Bilingual Call Center Agent
Alorica
10.2021 - 02.2022
Customer Service Representative
Circle K
04.2020 - 05.2021
Customer Service Representative
Mcdonald's
05.2019 - 11.2019
High School Diploma -
Bowie High School