Heather Diaz
El Paso, TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales associate position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
Star Western Wear
09.2023 - Current
- Increased sales by building strong relationship with customers and recommending appropriate products based on their needs.
- Provide customer satisfaction levels through exceptional service, and providing a welcoming store environment.
- Maintain store well stocked, clean and organized. Keep new merchandise to clients eye like wearing store clothing to helped clients get an idea on how to wear it to success.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Service Representative
Melek USA
04.2023 - 09.2023
- Assisted customer with financial services like currency exchange like pesos, dollars, euros and pound.
- Helped cash checks by asking clients for valid identification, signature, phone number and address. Make sure check is signed and its the exact same amount from the one written to the one in number.
- Wire money outside the US using services like Moneygram and Barri.
Bilingual Call Center Agent
Alorica
10.2021 - 02.2022
- Documented and detailed calls and complaints while serving customer on call
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Educate customers about billing, payment processing and support policies and procedures
- Make attempts to resolve issues, deescalate and dissatisfied clients by proving excellent customer service.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in both English and Spanish languages.
Customer Service Representative
Circle K
03.2020 - 06.2021
- Checked identification for proof of age for alcohol and tobacco sales
- Completed inventory counts and organized merchandise to store expectations
- Sold lottery tickets to clients 21 and older
- Answered to customer inquiries for products, services and company information.
- Operated cash register when shift starts and at the end of the day.
Crew Team Member
McDonald's
05.2019 - 11.2019
- Operated cash register while providing excellent customer service.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers with take out orders, answered any questions about menu, new food promotions and friendly table service.
- Maintained customer satisfaction with quick and respectfully manner.
Retail Associate
Ross Dress for Less
El Paso, TX
03.2022 - 03.2023
- Worked effectively in fast-paced environments.
- Maintain designated area clean, organized, well stocked as you helped clients with any store inquiry
- Helped at fitting rooms taking in clients with pieces of cloth they want to try on. Once finished count the pieces to make sure everything is fine with merchandise
- Helped team members at sales floor with go-back carts at a respectfully and proper time manner
- Follow stock room procedures efficiently before send to sales floor to complete all tasks within store expectations.
Education
High School Diploma -
Bowie High School
El Paso TX06.2020
Skills
- Customer Service
- Time Management
- Bilingual
- Cash handling
- Cash Register Operation
- Stocking and Receiving
- Store Opening and Closing
cleaning
- do laundry including bed sheets, bathroom curtains and towels.
- deep cleaning bathroom, kitchen and floors.
- organized living room, mop and remove dust from furniture like dinning table, tv stand and walls.
- move furniture and remove dust and trash from behind the furniture.
- declutter around the house and get rid of things we don't use and don't need to make the place look more spacious.
Timeline
Sales Associate
Star Western Wear
09.2023 - Current
Customer Service Representative
Melek USA
04.2023 - 09.2023
Retail Associate
Ross Dress for Less
03.2022 - 03.2023
Bilingual Call Center Agent
Alorica
10.2021 - 02.2022
Customer Service Representative
Circle K
03.2020 - 06.2021
Crew Team Member
McDonald's
05.2019 - 11.2019
High School Diploma -
Bowie High School
Similar Profiles
Waldemar Rivera SandovalWaldemar Rivera Sandoval
Sales Associate at Cattlemens Western WearSales Associate at Cattlemens Western Wear
Nicole BanksNicole Banks
Sales Person at Dennard’s Western WearSales Person at Dennard’s Western Wear
Natalia JonesNatalia Jones
Temporary Keyholder at Lammle's Western Wear and TackTemporary Keyholder at Lammle's Western Wear and Tack