MS Office
Heber Alejandro Garcia Villasana
Sales Analyst
Nuevo Laredo,Tamaulipas
Summary
Meticulous Sales Analyst experienced in collecting, organizing and modeling data to enhance sales operations. Knowledgeable about macros, reporting and chart representations. Expert in MS Excel and MRP/ERP.
Overview
1
1
Language
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Sales Analyst
Controles Temex, S. de R.L. de C.V
Nuevo Laredo, Tamaulipas
11.2020 - Current
- Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
- Delivered key metrics including sales and customer demand.
- Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
- Gathered, organized and analyzed data, resolved discrepancies and modeled information.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed tools and processes to help improve operational efficiency and enhance customer service/materials team productivity.
- Automated data reporting by using MS Excel macros.
- Trained new employees on customer service.
Customer Service Assistant
Controles Temex, S. de R.L. de C.V
Nuevo Laredo, Tamaulipas
06.2019 - 11.2020
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Supported senior management in executive decision-making by drafting informative reports.
- Organized data on current trends and prepared presentations for senior leadership to highlight areas of strength and opportunities for improvement.
- Answered customer questions about product availability and shipment times.
Materials Student (Professional Residencies)
Controles Temex, S. de R.L. de C.V
Nuevo Laredo, Tamaulipas
02.2018 - 06.2019
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Automated data reporting by using MS Excel macros.
Education
Bachelor of Science - Industrial Engineering
Instituto Tecnológico De Nuevo Laredo
Nuevo Laredo, México 08.2015 - 12.2019
Skills
Six Sigma
Lean Manufacturing
SAP/MRP/ERP
Leadership
Organization
Communication
Creativity
Teamwork
Problem Solving
Statistical and Analytical Thinking
MS Excel Macros
Quality Focus
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
AutoCAD
SolidWorks
Minitab
Timeline
Sales Analyst
Controles Temex, S. de R.L. de C.V
11.2020 - Current
Customer Service Assistant
Controles Temex, S. de R.L. de C.V
06.2019 - 11.2020
Materials Student (Professional Residencies)
Controles Temex, S. de R.L. de C.V
02.2018 - 06.2019
Bachelor of Science - Industrial Engineering
Instituto Tecnológico De Nuevo Laredo
08.2015 - 12.2019