Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hector Alejandro Luviano Millan

-
Azcapotzalco

Summary

Professional with an obsession for challenges. I´m defined by my ability to solve problems, teamwork , my adaptability, and proficiency in systems. I am seeking a place to grow professionally and learn as much as possible on everything i can.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Bilingual Customer Service Representative

CCSI International
06.2024 - Current
  • Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Managed high volume of inbound calls, ensuring prompt and professional customer service.
  • Prioritized the understanding of new policies and system intricacies to provide aditional on floor support.

Asociado Staff Entrantes BMSC

AT&T
06.2022 - 05.2024
  • Provide guidance and solutions to clients over the phone regarding their cellphone, upselling additional products, as well as supporting new customers. Provide additional support on the operations floor.

Head Chef

Plzza Great
06.2022 - 08.2022
  • Food preparation from start to finish, customer and delivery driver interaction at the counter, coordination of kitchen staff and equipment.

Customer service representative

Teleperformance
10.2021 - 05.2022
  • Handling medical insurance accounts over the phone, providing information on medical reimbursements, scheduling appointments with external physician
  • Renting transportation over the phone, creating agreements for businesses.

Front end employee

Walmart de Mexico
03.2021 - 05.2021
  • Floor plan follow-up, direct customer interaction, creation of events and activities, regular inventory checks both on the floor and in the warehouse.

Education

High School -

Cedco
Coacalco, EdoMex
08.2021

Skills

  • Computer literacy

  • Quick learning ability

  • Problem-solving skills

  • Persuasion skills

Active listening

Product knowledge

[Language] Translation

Call center experience

CRM systems

Upselling strategies

Accomplishments

  • Frontline support even for management
  • Development of new skills/focus on experienced agents
  • Pioneer of sales on new available products in a constant manner

Timeline

Bilingual Customer Service Representative

CCSI International
06.2024 - Current

Asociado Staff Entrantes BMSC

AT&T
06.2022 - 05.2024

Head Chef

Plzza Great
06.2022 - 08.2022

Customer service representative

Teleperformance
10.2021 - 05.2022

Front end employee

Walmart de Mexico
03.2021 - 05.2021

High School -

Cedco

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