Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hector Bolivar Coronel

Tijuana

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.


I have the experience and know-how to handle virtually any situation that is presented.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Owner

Hex Photography Tijuana
01.2017 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed day-to-day business operations.

Customer Service Representative

TaskUs
03.2021 - 06.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative

CCSI International
05.2020 - 03.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Vervent
02.2018 - 03.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Owner

Templo Del Rock Instrumentos Musicales
04.2013 - 02.2018
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
  • Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
  • Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

Gear Acquisition and Sales

The Music Shop GDL
05.2011 - 01.2013
  • Increased client satisfaction by providing exceptional customer service and effectively resolving issues.
  • Boosted sales revenue through the development of strategic marketing plans and targeted advertising campaigns.
  • Managed high-profile events, ensuring seamless execution and exceeding client expectations.
  • Developed strong relationships with clients, vendors, and team members to ensure successful event outcomes.

EBay Power Seller

Self-employeed
01.2008 - 05.2011
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries, resulting in positive feedback and repeat business.
  • Streamlined inventory management processes, ensuring efficient organization and accurate listings for improved sales results.
  • Optimized product listings with high-quality images and descriptive content, leading to increased visibility and sales.
  • Developed strong relationships with suppliers, negotiating favorable pricing and payment terms to maximize profitability.

Owner

Computer Doctor
01.2001 - 05.2011
  • Enhanced system performance by conducting regular software and hardware updates.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Implemented data backup solutions to protect vital company information from potential loss.
  • Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
  • Evaluated and recommended new technology upgrades to increase efficiency within the organization.
  • Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Education

Associate of Arts - English And Language Arts

Mt. San Antonio College
Walnut, California

Associate of Arts - Liberal Arts And General Studies

Mt. San Antonio College
Walnut, CA

Associate of Arts - Social And Behavioral Sciences

Mt. San Antonio College
Walnut, California

Associate of Science - Mathematics And Physical Scienes

Mt. San Antonio College
Walnut, California

Skills

  • Budget Administration
  • KPI Management
  • Labor Relations
  • Regulatory Compliance
  • Cross-cultural communication
  • Fluent Bilingualism
  • Consultative Sales
  • Product Knowledge
  • Appointment Scheduling
  • Data Collection
  • Complaint resolution
  • Money handling abilities
  • Recordkeeping strengths
  • Conflict Resolution

Certification

A+ Certification - CompTIA

Network+ Certification - CompTIA

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Italian
Beginner (A1)

Timeline

Customer Service Representative

TaskUs
03.2021 - 06.2022

Customer Service Representative

CCSI International
05.2020 - 03.2021

Customer Service Representative

Vervent
02.2018 - 03.2020

Owner

Hex Photography Tijuana
01.2017 - Current

Owner

Templo Del Rock Instrumentos Musicales
04.2013 - 02.2018

Gear Acquisition and Sales

The Music Shop GDL
05.2011 - 01.2013

EBay Power Seller

Self-employeed
01.2008 - 05.2011

Owner

Computer Doctor
01.2001 - 05.2011

Associate of Arts - English And Language Arts

Mt. San Antonio College

Associate of Arts - Liberal Arts And General Studies

Mt. San Antonio College

Associate of Arts - Social And Behavioral Sciences

Mt. San Antonio College

Associate of Science - Mathematics And Physical Scienes

Mt. San Antonio College

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Hector Bolivar Coronel