Hector Carlos Marchand

Reach out to potential clients to convince them to have a quick meeting with our specialist.

Take info for our specialist.

Make sure we asked all the correct questions to close the deal.

Set-up appointment.

Reach out to potential clients to convince them to have a quick meeting with our specialist.

Take info for our specialist.

Make sure we asked all the correct questions to close the deal.

Set-up appointment.

• Verified and logged high volume of daily databasy tracking account payments and updating personal information.
• Sought out every opportunity to improve customer experiences by going beyond basics to delight customers and build trust.
• Resolved complex issues requiring extended investigations and support and diligently following up on solutions.
• Achieved first call resolution for majority of customer contacts through expert knowledge of products, services and internal systems.
• Discussed promotions and special offers to the customers to increase sales.
• Avoided revenue losses with diligent attention to customers needs and complaints.

• Prepared and ran machines such as chain lift and electric poloriser to complete high-quality work.
• Followed jobs specifications to correctly set up the accessories and tools for each piece of equipment.
• Trained new team members on the correct procedures for operating each machine.
• Monitored production machinery during operation to identify and quickly resolve problems.
• Reviewed final products to spot issues, assign quality grades and remove unacceptable work to correct problems or dispose of materials.
• Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

• Monitored testing procedures to keep tests consistent and in line with standardized protocols.
• Collected and evaluated testing data to identify functional and production problems.
• Visually inspected completed products to evaluate the conformance with specifications.
• Wrote, updated and enforced quality control operating procedures to keep the facility fully compliant with internal and regulatory requirements.
• Determined the optimal corrective actions to obtain the desired quality level.
• Maintained and updated files and records to support efficient Daily reports and quality operations.

• Followed jobs specifications to correctly set up the accessories and tools for each piece of equipment.
• Prepared and ran machines such as crimpers, pressure testers, pipe benders, and measuring tools to complete high-quality work.

• Communicated with customers via phone, email, and chat and helped customers to navigate the company's website to place orders online.
• Completed more than 100 calls per day by following scripts and maintaining good call control.
• Continuously met or exceeded daily service quality and performance scores.
• Engaged with customers to understand and resolve issues and answer product questions.