Hector Carrillo Mendez

Responsible for resolving complex and escalated technical issues, troubleshooting, and ensuring customer satisfaction.

Negotiation and influencing skills with customer to approve warranties.

Keep learning and updating the skills, as technology is always advancing.

collaborate with other teams and departments, and contribute to the development and improvement of technical support processes and standards.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Facilitated inter-departmental communication to effectively provide customer support.
• Promptly responded to inquiries and requests from prospective customers.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Delivered prompt service to prioritize customer needs.
• Educated customers about billing, payment processing and support policies and procedures.