Hector Chavez
Guadalajara, Jalisco
Summary
Dynamic bilingual customer service representative with CCSI, adept at resolving customer inquiries in English and Spanish. Recognized for enhancing communication and achieving high satisfaction rates through effective problem resolution. Skilled in product knowledge and collaboration, driving improvements in service delivery and efficiency.
Overview
1
1
year of professional experience
Work History
Bilingual Customer Service Representative
CCSI
02.2023 - 03.2024
- Assisted customers with inquiries in both English and Spanish, enhancing communication effectiveness.
- Resolved customer issues promptly, ensuring a positive service experience and satisfaction.
- Maintained up-to-date knowledge of products and services to provide accurate information.
- Collaborated with team members to improve service delivery processes and efficiency.
Education
High School Diploma -
Morton High School
Merrillville, IN06-2006
Skills
- Fluent bilingualism
- Customer service
- Effective problem resolution
- [Language] translation
Languages
English
Upper intermediate (B2)
Spanish
Advanced (C1)
Timeline
Bilingual Customer Service Representative
CCSI
02.2023 - 03.2024
High School Diploma -
Morton High School
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