Summary
Overview
Work History
Education
Skills
Timeline
Generic

HECTOR JOHAN LOPEZ HERNANDEZ

Customer Success Manager
Zapopan

Summary

With a strong foundation in sales support, client implementation, and customer service, I bring proven experience in preparing accurate quotes, managing CRM systems, and supporting sales teams to consistently exceed targets. My roles have equipped me with excellent organizational skills, attention to detail, and the ability to handle multiple priorities efficiently. I am adept at collaborating with cross-functional teams and serving as a reliable point of contact for clients, ensuring smooth project execution and high customer satisfaction. Fluent in English and Spanish, I am comfortable working in fast-paced environments and remain calm under pressure. My diverse background, from legal support to hospitality and glazing sales, enables me to adapt quickly and contribute effectively to business goals.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Sale Representative Support

TTI
01.2025 - 07.2025
  • Collaborated closely with the sales team to prepare quotes, proposals, and sales presentations, ensuring accuracy and timely delivery.
  • Prepared and maintained sales reports, forecasts, and documentation to help the team meet monthly and quarterly targets.
  • Maintained and updated internal sales databases, CRM systems, and product inventories to support sales planning and performance tracking.
  • Handled documentation, order entry, and contract processing to reduce administrative workload for sales representatives.

Implementation Specialist

Diligent
02.2024 - 08.2024
  • Collaborate with clients to gather requirements and understand their business needs.
  • Serve as the primary point of contact for clients during the implementation process.
  • Troubleshoot and resolve any issues that arise during and after implementation.
  • Work closely with cross-functional teams, including sales, product management, and customer support.

Hotel Reservation Specialist

Resortcom
09.2023 - 12.2023
  • Handle all aspects of reservations for premium guests, including inquiries, bookings, modifications, and cancellations.
  • Provide personalized service by understanding guests' preferences and special requests.
  • Communicate effectively with guests regarding reservation details and hotel services.
  • Resolve any issues or concerns promptly to ensure guest satisfaction.

Paralegal

HRPV
02.2022 - 08.2023
  • Prepare and file bankruptcy petitions, schedules, and related documents.
  • Assist attorneys in developing bankruptcy strategies and drafting legal documents.
  • Maintain organized case files and manage case calendars.
  • Review financial documents and bankruptcy filings for accuracy.

Glazing Quoting and Sales Specialist

CristaCurva
02.2020 - 01.2022
  • Generate detailed and accurate quotes for glazing projects.
  • Analyze specifications, drawings, and measurements for cost estimates.
  • Prepare and present detailed sales proposals.
  • Coordinate with internal teams to ensure successful project completion.

Education

High School Diploma - undefined

Schurr High School
Montebello, CA
06.2006 - 05.2010

Skills

Project Management

Timeline

Sale Representative Support

TTI
01.2025 - 07.2025

Implementation Specialist

Diligent
02.2024 - 08.2024

Hotel Reservation Specialist

Resortcom
09.2023 - 12.2023

Paralegal

HRPV
02.2022 - 08.2023

Glazing Quoting and Sales Specialist

CristaCurva
02.2020 - 01.2022

High School Diploma - undefined

Schurr High School
06.2006 - 05.2010
HECTOR JOHAN LOPEZ HERNANDEZCustomer Success Manager