A passionate and improving team player with developed interpersonal and labor skills focused on identifying and solving the team needs and the company's mission with outstanding proactivity, attention to detail, and a positive attitude. Certified C1 level English teacher by the Oxford Education Institution. A firm believer in the human capacity to develop and reinvent ourselves to meet solid goals. My values are the best tools to offer as an employee and team member.
Hi, I’m
Hector Lopez
Queretaro
Summary
Overview
5
years of professional experience
Work History
Anequim (Project Landing)Remote
Customer Support & Utilities Specialist
03.2021 - 04.2023
Job overview
- I established utility agreements for luxury apartments through emails, calls, and online portals using formal vocabulary. Also, managed payments and account changes made using databases like Looker, Asana, and Admin along with digital management and communication tools like Zendesk, Slack, Twilio, Notion, and Google Workspace. Assisting tenants, leasing agents, and property managers with issues in reservations by identifying the root cause and best solution.
- I contributed to re-establish teamwork and proactivity in my area by taking action on tasks assigned to other groups that needed help which got me reassigned to the side of the team with more responsibilities, being recognized as an experienced, reliable, and willing member.
- I was entrusted with temporary projects, assisting other teams such as billing and relations, expanding my notion and knowledge of the company's business line and its processes.
Family Business
Logistics Coordinator
06.2018 - 01.2021
Job overview
- I introduced and trained temporary team members to the Market Research industry and made sure they individually understood their roles and assignments to perform research surveys for commercial and political clients.
- I was in charge of the material for the projects. Making sure the team had enough resources to complete them. I also assisted with troubleshooting and understanding the software features for users unfamiliar with technology.
- I would perform audits capturing the survey information to validate the job quality and veracity, ensuring the target audiences and team goals were met and the client's needs were satisfied.
Education
Oxford Education InstitutionCelaya, GUA
Certified English Teacher from English Language And Literature
2021
University Overview
Bachelor of Arts & Humanities "José Gpe. Posada"Aguascalientes, Ags.
Bachelor of Arts from Theater Arts
2018
University Overview
Skills
- Leadership
- Integrity
- Proactivity
- Active listening
- Professionalism
- Teamwork
- Customer support
Languages
English
Advanced (C1)
Spanish
Timeline
Customer Support & Utilities Specialist
Anequim (Project Landing)
03.2021 - 04.2023
Logistics Coordinator
Family Business
06.2018 - 01.2021
Oxford Education Institution
Certified English Teacher from English Language And Literature
Bachelor of Arts & Humanities "José Gpe. Posada"
Bachelor of Arts from Theater Arts
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