Hi, I’m
Hector Millan
Store Manager
Tijuana,BCN
Summary
Experienced Operation Store & Sales Manager with strong leadership and teamwork-building skills. General project leader of business units, P&L, and operation. Work philosophy is based on 4 Pillars: Coworkers, Clients, Processes, and Business.
Overview
14
years of professional experience
3
years of post-secondary education
Work History
Grupo ParisinaTijuana, Baja California
Store Manager
07.2018 - Current
Job overview
- Increasing sales by 25% in 2022 vs. YA
- 20% reduction in staff turnover in 2022 vs. YA
- Evaluate and improve customer service and respond to customer requests and issues
- Address staffing requirements, including the hiring, development, and retention of staff
- Plan, direct and evaluate the operations of retail sales or departments
BizclonTijuana, Baja California
Operations Manager
07.2015 - 10.2017
Job overview
- Reduction of raw material from 38% to 35%
- Scorecard and Inventory system implementation
- Establish work schedules and procedures and co-ordinate activities with other work units
- Determine merchandise and services to be sold, and implement price and credit policies
- Develop and implement marketing strategies
Impresion promocionalTijuana, Baja California
Sales Manager
07.2013 - 06.2015
Job overview
- Sales increased by 160% in 2015 vs 2014
- Led the sales team in building relationships with business clients and managing negotiations of sales contracts
- Develop and implement marketing strategies
- Recruit, organize, train and manage staff
Starbucks MexicoTijuana, Baja California
Starbucks Store Manager
06.2007 - 07.2013
Job overview
- Ebitda improvement from -6% to 3% in less than 3 months
- Reach 116% of the annual sales quota
- Implement marketing strategies
- Evaluate and improve customer service and respond to customer requests and issues
- Manage staff and assign duties
Education
Cetys UniversidadTijuana, BCN
01.2016 - 07.2016
Preparatoria Federal Lazaro CardenasTijuana, BCN
High School Diploma
09.2002 - 07.2005
Skills
Excellent customer service: Provide customer service that meets or exceeds customer expectationsundefined
Timeline
Store Manager
Grupo Parisina
07.2018 - Current
Cetys Universidad
01.2016 - 07.2016
Operations Manager
Bizclon
07.2015 - 10.2017
Sales Manager
Impresion promocional
07.2013 - 06.2015
Starbucks Store Manager
Starbucks Mexico
06.2007 - 07.2013
Preparatoria Federal Lazaro Cardenas
High School Diploma
09.2002 - 07.2005
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