Hi, I’m
Hector Millan
Store Manager
Tijuana,BCN
Summary
Experienced Operation Store & Sales Manager with strong leadership and teamwork-building skills. General project leader of business units, P&L, and operation. Work philosophy is based on 4 Pillars: Coworkers, Clients, Processes, and Business.
Overview
14
years of professional experience
3
years of post-secondary education
Work History
Grupo ParisinaTijuana, Baja California
Store Manager
07.2018 - Current
Job overview
- Increasing sales by 25% in 2022 vs. YA
- 20% reduction in staff turnover in 2022 vs. YA
- Evaluate and improve customer service and respond to customer requests and issues
- Address staffing requirements, including the hiring, development, and retention of staff
- Plan, direct and evaluate the operations of retail sales or departments
BizclonTijuana, Baja California
Operations Manager
07.2015 - 10.2017
Job overview
- Reduction of raw material from 38% to 35%
- Scorecard and Inventory system implementation
- Establish work schedules and procedures and co-ordinate activities with other work units
- Determine merchandise and services to be sold, and implement price and credit policies
- Develop and implement marketing strategies
Impresion promocionalTijuana, Baja California
Sales Manager
07.2013 - 06.2015
Job overview
- Sales increased by 160% in 2015 vs 2014
- Led the sales team in building relationships with business clients and managing negotiations of sales contracts
- Develop and implement marketing strategies
- Recruit, organize, train and manage staff
Starbucks MexicoTijuana, Baja California
Starbucks Store Manager
06.2007 - 07.2013
Job overview
- Ebitda improvement from -6% to 3% in less than 3 months
- Reach 116% of the annual sales quota
- Implement marketing strategies
- Evaluate and improve customer service and respond to customer requests and issues
- Manage staff and assign duties
Education
Cetys UniversidadTijuana, BCN
01.2016 - 07.2016
Preparatoria Federal Lazaro CardenasTijuana, BCN
High School Diploma
09.2002 - 07.2005
Skills
Excellent customer service: Provide customer service that meets or exceeds customer expectationsAttitude: Positive attitude to work “hands-on” to serve as a role model Strong work ethic, sense of responsibility and attention to detail, and confidentialityResults-oriented: Consistently achievement of predetermined objectives Ability to work in a fast-paced, high-volume environment- Strong analytical and problem-solving skillsGood communication skills: Efficient and timely in the transmission of information Coaching and constant feedback, recognizing good practices through verbal and written communicationsPositive work environment/teamwork/collaboration: Efficient development of healthy relationships with co-workers and fostering the exchange of ideas that helps achieve goalsPersonal adaptability to change: Ability to accept and embrace changes and to adjust effectively to the environmentComputer skillsMicrosoft Office, POS Micros, SAP, Oracle
Order management
Maximizing profitability
Merchandising
Opening and closing procedures
Training and mentoring
Timeline
Store Manager
Grupo Parisina
07.2018 - Current
Cetys Universidad
01.2016 - 07.2016
Operations Manager
Bizclon
07.2015 - 10.2017
Sales Manager
Impresion promocional
07.2013 - 06.2015
Starbucks Store Manager
Starbucks Mexico
06.2007 - 07.2013
Preparatoria Federal Lazaro Cardenas
High School Diploma
09.2002 - 07.2005