Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hector Peña

Ciudad Juárez

Summary

Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

3
3
years of professional experience

Work History

Sales Representative

El Cid Vacation Club
01.2023 - 11.2023
  • Answered customers' questions regarding products, prices, and availability.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Customer Service Representative

Detroit Axle
08.2022 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

CAD Designer

Align Technology
04.2021 - 06.2022
  • Created, printed, and modified drawings in AutoCAD and Revit.
  • Designed mechanical drawings and machine designs.
  • Consulted with dentists, customers and vendors regarding project scope and milestone dates.
  • Reviewed specifications to generate an aligner that would fit the patient all instructions were in english and were provided by a dental specialist.

Education

High School Diploma -

15 De Septiembre
Cuidad Juarez
08.2015

No Degree -

Horizon Middle School
Kearney Nebraska
07.2008

Diploma -

Central Elementary School
Kearney Nebraska
07.2006

Skills

  • Customer Complaint Resolution
  • Customer Needs Assessment
  • Decision Making
  • Multitasking
  • Positive Attitude
  • Relationship Building
  • Processing Payments

Timeline

Sales Representative

El Cid Vacation Club
01.2023 - 11.2023

Customer Service Representative

Detroit Axle
08.2022 - 01.2023

CAD Designer

Align Technology
04.2021 - 06.2022

High School Diploma -

15 De Septiembre

No Degree -

Horizon Middle School

Diploma -

Central Elementary School
Hector Peña