Python
Hector Perales
Mechatronic Engineer
Saltillo, Coahuila
Summary
I'm a hardworking and passionate about my work.
Taking my knowledge and experience to solve the issues that may come.
Looking forward to growing up as a team, helping each other to reach our milestones.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Service Specialist Engineer
Mixsal
saltillo
04.2022 - Current
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Trained customer employees and managers on machine use and maintenance.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
Proyect Mannager
Firmes Group
Saltillo
10.2020 - 03.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
PLC Programmer
Firmes Group
Saltillo
01.2018 - 10.2020
- Loaded feed mechanisms by lifting stock into position and verified settings by measuring positions.
- Checked completed programs by running simulations and tests while preparing geometric layout of designs using task-specific software.
- Worked closely with clients to establish specifications and system designs.
- Designed work paths for custom projects, selecting appropriate parameters for speed, feed rates and tool selection.
- Applied accepted geometric dimension and tolerance (GD&T) standards to projects to maintain sound structural integrity.
- Created instructions for machinists and reviewed 3D CAD design blueprints.
- Used CAT software to produce geometric layouts for production.
- Established and maintained effective communication with clients to promote accuracy of programmed components.
- Identified required reference points, paths and hole locations for pieces.
Education
Bachelor of Science - Mechatronics
Universidad Tecnologica De Coahuila
Ramos Arizpe, Coahuila. 01.2015 - 10.2019
Associate of Science - Mechatronics
Universidad Tecnologica De Coahuila
Ramos Arizpe, Coahuila 01.2015 - 10.2017
High School Diploma -
Instituto Tecnico Don Bosco
Saltillo, Coahuila, México 01.2011 - 10.2014
Skills
Power Tools
undefinedSoftware
Allen bradley studio 5000
Allen bradley LogixPro
Simatics from siemens
Indraworks For indramat
Heidenhain
Mitchell electronics
Certification
PLC programming RsLogix 500
Interests
Desire of keep learning and keep growing as a professional and as a person
Computer Gaming
In 2018, i was playing on the USA server of Star Trek Fleet Command, where i learn to navigate with ease after that i transferred to the latin community where i started to teach the other members of the group how to play with a good path and ethic, no bad slang and keeping the game friendly, they see me as the leader of the group that i feel proud, they can reach to me any time they need help, currently we have 54 members.
Quote
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceWork from home option4-day work weekTimeline
Service Specialist Engineer
Mixsal
04.2022 - Current
Proyect Mannager
Firmes Group
10.2020 - 03.2022
SAFETY HARNESS
11-2018
LOCK OUT PROCCEDURE
10-2018
PLC Programmer
Firmes Group
01.2018 - 10.2020
PLC programming RsLogix 500
10-2017
Bachelor of Science - Mechatronics
Universidad Tecnologica De Coahuila
01.2015 - 10.2019
Associate of Science - Mechatronics
Universidad Tecnologica De Coahuila
01.2015 - 10.2017
High School Diploma -
Instituto Tecnico Don Bosco
01.2011 - 10.2014
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