Hector Ramon Obeso Gamez
Tecate
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with coworkers. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined multitasking, Bilingual, hardworking, and ready to join my next team.
Overview
15
15
years of professional experience
Work History
AutoCAD Drafter
ASI GROUP
Tecate
04.2023 - Current
- Created detailed sketches and architectural plans for restroom projects based on customer requests, maintaining strict compliance with ADA standards.
Estimator
ASI GROUP
Tecate
04.2023 - Current
- Utilized OSTO SOFTWARE for precise quantification of architectural elements, ensuring all ASI PRODUCTS are acounted for in the project to report to the stimator in charge.
Customer Service Agent
Xb Solutions
Tijuana
10.2022 - Current
- Accurately verified information and updated information databases as necessary.
- Brought forth advanced organizational and multitasking skills.
- Worked productively to determine the needs of customers and fast track solutions to those needs.
- Remained calm and considerate of customers at all times.
- Achieved a high customer satisfaction rating.
- Screened and routed calls to appropriate departments.
- Address all customer service queries in a polite, accurate, and timely fashion.
- Researched and stayed up-to-date on all company offerings and promotions.
Quality Department Lider
Milwaukee Electronics
Tecate
10.2021 - 06.2022
- Followed policies and procedures related to application methods and quality standards at all times.
- Incoming inspection leader.
- Documented all concerns and incidents and reported them to a senior Engineer.
- Delivered inventory reports to my supervisor in a timely fashion each and every week.
- Completed production orders within strict deadlines.
- Safely operated all equipment and tools.
- Monitored assembly line and reported any issues.
- Reported any machine malfunctions or safety issues to supervisor.
- Managed other production workers and worked with team leaders to enhance productivity.
Metrology Technician
Tyco Electronics
Tecate
09.2010 - 06.2020
- Measure prototype components with measuring computers.
- Read & interpret Engineer drawings/blue prints.
- Program measuring computers.
- Measuring Tools: OGP, KEYENCE, KEYENCE 3D, CALIPER, TOOLMAKER, HEIGHT INDICATOR, VISION SYSTEM, MICRO-VIEW, MICROMETER.
MRB Coordinator
Tyco Electronics
Tecate
09.2010 - 06.2020
- Managed any and all Rejected orders/components from production.
- Recorded inspection results and prepared detailed reports.
- Coordinate Meetings for rejected orders/components.
- Inventory.
Education
High School - Business Academy
Long Beach Polytechnich High School
Long Beach, CaliforniaMeteorology, Geometric Dimension's and Tolerances (GD&T)
CAST
TIJUANASkills
Microsoft Office
- AutoCAD drafting
- SAP software
- Shopify (sales)
- Gladly (customer service software)
- Microsoft Access
- Autocad
- Epicor
- Blueprint interpretation
- Quality control
- Customer service
- Power BI
- Quality control procedures
Hobbies and Interests
- Online video games
- Watching (sports,movies,cartoons)
Languages
English, Very good command
Personal Information
- Date of Birth: 02/19/87
- Nationality: Mexicano
- Driving License: Automovilista #410057675
- Place of Birth: Culiacan, Sinaloa
Timeline
AutoCAD Drafter
ASI GROUP
04.2023 - Current
Estimator
ASI GROUP
04.2023 - Current
Customer Service Agent
Xb Solutions
10.2022 - Current
Quality Department Lider
Milwaukee Electronics
10.2021 - 06.2022
Metrology Technician
Tyco Electronics
09.2010 - 06.2020
MRB Coordinator
Tyco Electronics
09.2010 - 06.2020
High School - Business Academy
Long Beach Polytechnich High School
Meteorology, Geometric Dimension's and Tolerances (GD&T)
CAST
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