Hector Ruiz
San Diego Ca
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Walmart, Amazon, and Wendy’s. Excelled in issue resolution and customer assistance, boosting repeat business through meticulous attention to detail and empathetic service. Demonstrated reliability and a strong work ethic, achieving high accuracy in fast-paced environments. Skilled in team collaboration and efficient problem-solving. Guide new employees to strive for success
Overview
2025
2025
years of professional experience
Work History
Cashier
Wendy’s
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
Ship Dock
Amazon
07.2022 - 03.2024
- Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
- Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
- Balanced competing priorities while maintaining focus on delivering high-quality results for each individual order.
- Demonstrated attention to detail when selecting products, resulting in fewer returns and higher customer satisfaction.
- Adapted quickly to changing inventory levels at stores, finding suitable substitutes when necessary for timely deliveries.
Online Personal Shopper
Walmart
06.2019 - 03.2022
- My job will involve shopping for customers and teaching employees how to find items in the store, as well as educating them on how to locate the back room areas.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped employees locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Gunderson High School
San Jose Ca06.2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Issue resolution
Languages
English
Native or Bilingual
Spanish
Bilingual or Proficient (C2)
Timeline
Ship Dock
Amazon
07.2022 - 03.2024
Online Personal Shopper
Walmart
06.2019 - 03.2022
Cashier
Wendy’s
High School Diploma -
Gunderson High School
Similar Profiles
Edison B. FallsEdison B. Falls
Crew Member at Wendy’sCrew Member at Wendy’s
Kaliendria WheelerKaliendria Wheeler
Crew Member at Wendy’sCrew Member at Wendy’s
Rosetta McknightRosetta Mcknight
Crew Member at Wendy’sCrew Member at Wendy’s