Hector Alfonso Martinez Vargas
San luis,CMX
Summary
Dynamic professional with a proven track record at Centro De Capacitacion Para El Trabajo Industrial, enhancing commuter experiences and client, team collaboration. Excelled in technology management and problem-solving, significantly improving service quality. Skilled in goal setting and quality management, demonstrating a strong commitment to operational excellence and team development.
Overview
22
22
years of professional experience
Work History
Ingeneri Computer
Centro De Capacitacion Para El Trabajo Industrial
San Luis Rio Colorado, Sonora, Mexico
10.2003 - Current
- Collaborated with team members in creating innovative solutions to improve overall commuter experience.
- Developed and maintained strong relationships with local transportation providers for improved coordination.
- Handled customer concerns and complaints regarding ticketing and baggage.
- Partnered with local businesses to create incentives that encourage individuals to choose more sustainable commute options like carpooling or cycling instead of driving alone when possible.
- Enhanced team performance by implementing effective training strategies and management techniques.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Coordinador De Servicios Tecnicos
ADT Security
Mexicali, Baja California, Mexico
11.2002 - 09.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Computer Engineering
Universidad Autonoma De Baja California
Mexicali, Baja California, Mexico02-2002
Associate of Science - DREAMWEABER 8 EN LOS NIVEL 1, 2 Y 3
New Horizons Computer Learning Centers
Cd MexicoNo Degree - Cableado Estructurado
PANDUIT Y BELDEN
Mexicali, Baja California, MexicoSkills
Trabajo en Equipo
Manejo de Tecnologias
Gestion de Calidad
Resolucion de problemas
Establecimiento de Metas
Accomplishments
- Supervised team of 22 staff members.
- Achieved Implement Computer Network by introducing Windows Server tasks in Computer Laboratory and Principal Office.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborate with 2 Area Managers and the Director to develop continuous improvement projects in the different 18 laboratories.
Timeline
Ingeneri Computer
Centro De Capacitacion Para El Trabajo Industrial
10.2003 - Current
Coordinador De Servicios Tecnicos
ADT Security
11.2002 - 09.2003
Bachelor of Science - Computer Engineering
Universidad Autonoma De Baja California
Associate of Science - DREAMWEABER 8 EN LOS NIVEL 1, 2 Y 3
New Horizons Computer Learning Centers
No Degree - Cableado Estructurado
PANDUIT Y BELDEN