Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hector Alfonso Martinez Vargas

San luis,CMX

Summary

Dynamic professional with a proven track record at Centro De Capacitacion Para El Trabajo Industrial, enhancing commuter experiences and client, team collaboration. Excelled in technology management and problem-solving, significantly improving service quality. Skilled in goal setting and quality management, demonstrating a strong commitment to operational excellence and team development.

Overview

22
22
years of professional experience

Work History

Ingeneri Computer

Centro De Capacitacion Para El Trabajo Industrial
10.2003 - Current
  • Collaborated with team members in creating innovative solutions to improve overall commuter experience.
  • Developed and maintained strong relationships with local transportation providers for improved coordination.
  • Handled customer concerns and complaints regarding ticketing and baggage.
  • Partnered with local businesses to create incentives that encourage individuals to choose more sustainable commute options like carpooling or cycling instead of driving alone when possible.
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
  • Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
  • Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Coordinador De Servicios Tecnicos

ADT Security
11.2002 - 09.2003
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Education

Bachelor of Science - Computer Engineering

Universidad Autonoma De Baja California
Mexicali, Baja California, Mexico
02-2002

Associate of Science - DREAMWEABER 8 EN LOS NIVEL 1, 2 Y 3

New Horizons Computer Learning Centers
Cd Mexico

No Degree - Cableado Estructurado

PANDUIT Y BELDEN
Mexicali, Baja California, Mexico

Skills

    Trabajo en Equipo

    Manejo de Tecnologias

    Gestion de Calidad

    Resolucion de problemas

    Establecimiento de Metas

Accomplishments

  • Supervised team of 22 staff members.
  • Achieved Implement Computer Network by introducing Windows Server tasks in Computer Laboratory and Principal Office.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborate with 2 Area Managers and the Director to develop continuous improvement projects in the different 18 laboratories.

Timeline

Ingeneri Computer

Centro De Capacitacion Para El Trabajo Industrial
10.2003 - Current

Coordinador De Servicios Tecnicos

ADT Security
11.2002 - 09.2003

Bachelor of Science - Computer Engineering

Universidad Autonoma De Baja California

Associate of Science - DREAMWEABER 8 EN LOS NIVEL 1, 2 Y 3

New Horizons Computer Learning Centers

No Degree - Cableado Estructurado

PANDUIT Y BELDEN

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Hector Alfonso Martinez Vargas