Hector Ivan Alzugaray Cedillo
Síntesis profesional
HR Operations Specialist with 8+ years combining account management and operational leadership to streamline HR processes and improve employee experience. Experienced at designing and implementing HR and administrative policies, coordinating cross‑functional onboarding, and delivering monthly HR metrics and reports to senior management to enable data‑driven decisions. Lean Six Sigma Yellow Belt with strong project management, communication, and team leadership skills focused on process improvement, retention, and scalable service delivery.
Información general
1
1
Certification
8
8
years of professional experience
Experiencia laboral
Operations Supervisor
Banco Plata
Mexico City, Mexico City
2025.10 - Current
- Supervise daily operations to meet service level targets and maintain high-quality customer service.
- Manage, coach, and develop operations staff to improve performance and reduce turnover.
- Optimize scheduling and resource planning to maximize operational efficiency and coverage.
- Implement process improvements and collaborate with cross-functional teams to resolve operational issues and streamline workflows.
- Prepare regular operational reports and present insights to leadership to support data-driven decisions.
HR Analyst/Operations Specialist
Adecco/Akkodis
2023.10 - 2025.10
- Provided troubleshooting and technical assistance in use of PeopleAdmin system.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Facilitated resolution of employee relations issues by providing guidance, mediation, and conflict resolution services.
- Improved onboarding experience for new hires with a comprehensive orientation program and ongoing support.
- Managed benefits administration, ensuring timely processing and accuracy of enrollments, changes, and terminations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Key Account Manager
Telvista
2020.07 - 2022.08
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Strengthened client relationships through regular communication and effective problemsolving.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
Operations Coordinator
Telvista
Mexico City, Mexico City
2019.05 - 2020.06
- Coordinated and managed project tasks to support project delivery within established budgets and timelines.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
Operations Supervisor
Telvista
Mexico City, Mexico City
2018.05 - 2019.05
- Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.
- Trained, mentored and motivated employees to maximise team productivity.
- Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
Estudios
Bachelor of Arts - Social Communication
UAM Xochimilco
Mexico City, Mexico2018-05
Competencias
- Project Management
- Account performance analysis
- Onboarding processes
- Employee relations
- Talent acquisition
- Training and mentoring
- Team building
- Payroll administration
- Client relationship building
- Cross-functional collaboration
- CRM software proficiency
- Customer rapport
- Employee performance analysis
Certificación
- Lean Six Sigma Yellow Belt, Adecco/Akkodis
Business Strategies, Grupo Telvista
LANGUAGES
Spanish
Experto
English
Avanzado
French
Básico
Cronología
Operations Supervisor
Banco Plata
2025.10 - Current
HR Analyst/Operations Specialist
Adecco/Akkodis
2023.10 - 2025.10
Key Account Manager
Telvista
2020.07 - 2022.08
Operations Coordinator
Telvista
2019.05 - 2020.06
Operations Supervisor
Telvista
2018.05 - 2019.05
Bachelor of Arts - Social Communication
UAM Xochimilco