Linux
Hector Javier Delgado Neveu
Software Development Engineer
Zapopan, Jalisco
Summary
Hardworking Software Development Student committed to learning, developing skills in programming and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Microprocessor Unit Technical Support
NXP Semiconductors
10.2022 - 04.2024
- Provided personal application support for i.MX technologies for international customers through NXP's official support sites and communities.
- Solved over 30 cases with varying levels of complexity/difficulty per month
- Implemented and developed Linux shell scripts for patching and automating processes.
- Debugged and troubleshoot Linux applications and boot processes for microprocessor boards.
- Tested prerelease software, operating systems and applications for i.MX microprocessor units.
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
PhD Graduate Assistant
Alma Nayeli Rodriguez Vazquez
05.2022 - 05.2023
- Translated several documents from English to Spanish and vice versa.
- Debugged programs related to image processing and machine learning.
- Verified and tested every line of code to ensure quality and functionality.
Customer Service Associate
Amazon
11.2021 - 12.2021
- Informed customers about special promotions and provided detailed information for various products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Database Manager
Instituto Thomas Jefferson Campus Palomar
11.2019 - 12.2019
- Built and maintained tracking databases for variety of measuring aspects.
- Entered client information into databases quickly and with minimal errors.
- Gathered and submitted observational information in addition to required data points.
Education
Bachelor of Science - Software Devolpment
Centro De Enseñanza Técnica Industrial Colomos
Guadalajara, Jalisco 08.2019 - 06.2023
High School Diploma -
Instituto Thomas Jefferson Campus Palomar
Tlajomulco De Zuñiga, Jalisco 08.2016 - 06.2019
Skills
- Research
Bilingual in Spanish and English
Problem-Solving
Autodidactism
Teamwork mindset
Strong communication
Personalized customer service
Dependable and Responsible
Adaptability
Software
Jenkins
Ansible
AWS (EC2, S3, RDS, Autoscaling, IAM, Beanstalk, etc)
Python
Shell scripting
Git
MySQL
Vagrant
Adobe Premiere Pro
Adobe Photoshop
Adobe Illustrator
Google Workspace
Microsoft Office Suite
Certification
High School International Recognition - NEASC Certification
Timeline
Microprocessor Unit Technical Support
NXP Semiconductors
10.2022 - 04.2024
PhD Graduate Assistant
Alma Nayeli Rodriguez Vazquez
05.2022 - 05.2023
Customer Service Associate
Amazon
11.2021 - 12.2021
Introduction to Cibersecurity - CISCO
04-2021
Database Manager
Instituto Thomas Jefferson Campus Palomar
11.2019 - 12.2019
Bachelor of Science - Software Devolpment
Centro De Enseñanza Técnica Industrial Colomos
08.2019 - 06.2023
High School International Recognition - NEASC Certification
07-2019
High School Diploma -
Instituto Thomas Jefferson Campus Palomar
08.2016 - 06.2019
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