Hector Jonathan Bravo Jasso

Work History

TCS

05.2025 - Current

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Alorica

08.2024 - 05.2025

Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Educated customers about billing, payment processing and support policies and procedures.
Followed up with customers about resolved issues to maintain high standards of customer service.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Delivered prompt service to prioritize customer needs.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Investigated and resolved accounting, service and delivery concerns.
Identified and resolved discrepancies and errors in customer accounts.

Polygon

05.2017 - 01.2024

Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
Provided technical expertise during critical system failures, working closely with team members to identify root causes and implement effective solutions.
Optimized resource allocation by closely monitoring project progress and making data-driven adjustments as needed.
Played a key role in successfully completing several high-profile projects, earning company recognition for outstanding performance.
Improved overall operational efficiency by streamlining processes and implementing new technologies.
Managed multiple projects simultaneously, consistently meeting deadlines and exceeding client expectations.
Led efforts to maintain a safe working environment by promoting adherence to established safety protocols among team members.
Ensured compliance with industry regulations and safety standards by conducting thorough audits and implementing corrective actions when necessary.
Mentored junior technicians, providing guidance on best practices and sharing expertise gained through years of experience in the field.
Reduced equipment downtime by implementing a proactive maintenance schedule and conducting routine inspections.