Hector Aguilar
Brwonsville Texas
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
16
16
years of professional experience
Work History
SALES ASSOCIATE AND INTERNAL INSTRUCTOR
HONDA CLEBER MATAMOROS
Heroica Matamoros, Tamaulipas, Mexico
02.2013 - Current
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Prepared car inventory for sales floor by pricing or tagging and assuring a perfectly presentable showroom.
- Responsible for training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- appeal, engage customers, and promote specific information on everything that has to do with car purchasing.
- Participated in team meetings and training sessions regularly for continuous professional development within the automotive industry.
Bank Branch Manager
HSBC Bank
Heroica Matamoros, Tamaulipas, Mexico
11.2008 - 01.2012
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
- Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
- Oversaw employee recruitment processes to ensure hiring of qualified candidates who contributed positively to the bank''s goals and culture.
- Maintained friendly and professional customer interactions.
Education
High School Diploma -
SIMON RIVERA HIGH SCHOOL
BROWNSVILLE TEXAS 06-2003
Skills
- Exceptional customer service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Goal-Oriented
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
SALES ASSOCIATE AND INTERNAL INSTRUCTOR
HONDA CLEBER MATAMOROS
02.2013 - Current
Bank Branch Manager
HSBC Bank
11.2008 - 01.2012
High School Diploma -
SIMON RIVERA HIGH SCHOOL