Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hector Miguel Espinoza Garcia

Telemarketing Agent
Puebla,Puebla

Summary

Proven Sales Agent with a track record of enhancing customer satisfaction and boosting sales, notably at Teleperformance. Excelled in strategy development and customer assistance, achieving high levels of repeat business through exceptional service. Mastered product demonstrations, surpassing sales targets by consistently meeting and exceeding expectations.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Sales Agent

TELVISTA
08.2023 - 01.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sales Agent

GGA Solutions
04.2021 - 02.2022
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Increased sales revenue by consistently meeting and exceeding sales targets.

Sales Agent Representative

Teleperformance
02.2018 - 01.2021
  • Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
  • Exceeded monthly sales targets through proactive prospecting and lead generation.
  • Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
  • Continuously updated product knowledge through training sessions and independent research, ensuring accurate information was relayed to customers.

Education

High School Diploma -

Hollywood High School
521 Highland Ave, Los Angeles CA 90028, United Sta
06.2002 - 09.2006

Skills

  • Paperwork Processing

  • Strategy Development

  • Product Demonstrations

  • Customer Assistance

Timeline

Sales Agent

TELVISTA
08.2023 - 01.2024

Sales Agent

GGA Solutions
04.2021 - 02.2022

Sales Agent Representative

Teleperformance
02.2018 - 01.2021

High School Diploma -

Hollywood High School
06.2002 - 09.2006

Similar Profiles

CREATE PROFILE
Hector Miguel Espinoza GarciaTelemarketing Agent