Héctor Arturo Ocampo Ramírez

• In charge of 20 accounts, all in the US.
• Managing the relationship between Talent Acquisition and Revenue, being the bridge between candidates and clients.
• Secured a Net Promoter Score of 72.0 for the company.
• I created the customer journey mapping.
• Boosted sales numbers with proactive account servicing and diligent relationship-building.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
• Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.

• Drove the brand renovation initiative from TangoSource to Tango.
• Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
• Increased brand awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
• Identified appropriate marketing channels and target customers for campaigns.
• Developed campaigns and specific marketing strategies for clients.

• As a support PMO, I worked on team management to achieve internal and client’s goals. I was in charge of documentation and SLA compliance. I am in charge of the project planning, the risk analysis and the project commercial management. I deal with internal management and client’s upper management.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Proved successful working within tight deadlines and fast-paced atmosphere.

I was in charge of leading the Accounts Receivable Global Reporting team. I work closely to corporative team to report payment behavior of Sealed Air’s clients to country, division, region and globally. My analysis reaches nearly 50 countries around the world including the company’s CFO. I create the AR KPIs and calculate DSO also inputting to AR monthly forecast.

• Developed implementation methodologies to rein in project costs while meeting key milestones.
• Developed and initiated projects, including managing costs, schedule and performance.
• Modified and directed project plans to meet organizational needs.

As an analyst I was in charge of consolidating databases using different technological tool. I was in charge of the Delivery Excellence department where I worked with the Creative team, creating marketing strategies to the agencies clients. My daily activities consisted in analyzing data from Traditional and Social media to create marketing strategies to reach the target market. I worked on different projects in the corporate image design.

• Created business plans and project management plans to define milestones and guide account managers.
• Monitored user behavior and lead generation.
• Initiated market research studies and analyzed findings.
• Conducted trend forecasting and analysis.
• Analyzed third-party data and investigated new growth opportunities.