Summary
Overview
Work History
Education
Skills
Interests
Timeline
Receptionist
Hector Ovalle

Hector Ovalle

English Chair And Curriculum Coordinator
Monterrey,Nuevo León

Summary

Driven by strategic leadership and delegation abilities, I enhanced leadership continuity and stakeholder partnerships at my current employer. My expertise in staff development and motivation techniques significantly improved operational efficiencies and customer service standards in claims adjustment at Assurance America, showcasing a results-driven approach to achieving organizational goals.

Overview

24
24
years of professional experience
2
2
Languages
6
6
years of post-secondary education

Work History

Founder and Project Director

The Gottschool
Houston, Texas
03.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

English Chair and Curriculum Coordinator

Innovadora De La Educación
Monterrey, Nuevo Leon, Mexico
08.2013 - Current
  • Fostered relationships with stakeholders, promoting collaboration and partnership opportunities.
  • Implemented succession planning strategies that ensured continuity in leadership during critical transitions.
  • Enhanced board communication by implementing a structured meeting agenda and minutes system.
  • Collaborated with executive leadership to develop annual performance reviews for employees.

Bodily Injury Claims Adjuster

Assurance America Insurance Company
Atlanta, Georgia
08.2009 - 12.2012
  • Streamlined processes within the department by identifying inefficiencies in workflow procedures and suggesting improvements.
  • Interviewed relevant parties to determine claim denial or settlement.
  • Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
  • Evaluated coverage, liability and damages and investigated suspicious claims.

Property Damage Claims Representative

The Hartford Omni Insurance Company
Atlanta, Georgia
01.2000 - 07.2009
  • Managed a caseload of diverse property damage claims, prioritizing workloads to meet deadlines and maintain productivity levels.
  • Developed strong relationships with vendors and contractors, ensuring high-quality repairs at competitive pricing for clients.
  • Coordinated with policyholders on repair works, ensuring timely completion and adherence to quality standards.
  • Delivered excellent customer service by empathetically addressing claimant concerns and providing timely updates on claim status.

Education

Master of Arts - Education

Instituto Tecnológico De Estudios Superiores
Monterrey
08.2015 - 12.2019

Bachelor of Arts - Modern Language And Culture

Kennesaw State University
Kennesaw, Georgia, USA
08.2007 - 05.2009

Skills

Strategic leadership

Interests

Business Education

Community Organizer

Timeline

Founder and Project Director

The Gottschool
03.2020 - Current

Master of Arts - Education

Instituto Tecnológico De Estudios Superiores
08.2015 - 12.2019

English Chair and Curriculum Coordinator

Innovadora De La Educación
08.2013 - Current

Bodily Injury Claims Adjuster

Assurance America Insurance Company
08.2009 - 12.2012

Bachelor of Arts - Modern Language And Culture

Kennesaw State University
08.2007 - 05.2009

Property Damage Claims Representative

The Hartford Omni Insurance Company
01.2000 - 07.2009

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Hector OvalleEnglish Chair And Curriculum Coordinator