Hector Ricardo Machado Tapia
Lagunitas
Summary
Experienced customer service professional with strong track record in managing high-volume call center environments. Demonstrates excellent communication skills, problem-solving abilities, and commitment to delivering top-notch customer experiences. Known for effective team collaboration, adaptability to changing needs, and consistently achieving measurable results. Skilled in conflict resolution, active listening, and utilizing CRM systems to enhance service efficiency. Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
4
4
years of professional experience
Work History
Customer Service Call Center Agent
TaskUs
2025 - Current
- Resolved customer inquiries efficiently through phone and chat interactions.
- Facilitated problem-solving processes to enhance customer satisfaction and retention.
- Collaborated with team members to streamline service protocols and improve response times.
- Documented customer interactions accurately within CRM systems for future reference.
Porter
Summit Commercial Cleaning Services
2025 - 2025
- Maintained cleanliness and organization in designated areas to ensure optimal workflow.
- Assisted with set-up and breakdown of cleaning equipment and supplies for daily operations.
- Followed safety protocols to minimize hazards while performing cleaning tasks.
- Responded promptly to requests for additional support or supplies from team members.
Janitor
ReNue San Diego
2025 - 2025
- Maintained cleanliness and sanitation of facilities using appropriate cleaning techniques and equipment.
- Conducted routine inspections to identify maintenance needs and address concerns promptly.
- Assisted in training new staff on effective cleaning procedures and safety protocols.
- Managed waste disposal processes, ensuring compliance with environmental regulations.
Groundskeeper
CSS Pro Clean
2024 - 2025
- Maintained landscapes through regular mowing, trimming, and pruning activities.
- Operated and maintained landscaping equipment including mowers and blowers.
- Assisted in implementing seasonal planting strategies to enhance aesthetic appeal.
- Monitored grounds for cleanliness, ensuring compliance with safety standards.
Front Line Crew Member
Carl's Jr
2023 - 2024
- Delivered exceptional customer service in fast-paced environment.
- Operated cash register efficiently, ensuring accurate transactions.
- Prepared food items according to established guidelines and standards.
- Maintained cleanliness and organization of work areas and equipment.
- Enhanced customer satisfaction by providing efficient and friendly service.
Clerk and Sales Representative
AMPM Arco
2023 - 2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of store environments to enhance customer experience.
- Assisted in inventory management by restocking shelves and monitoring stock levels.
- Responded to customer inquiries, providing accurate product information and support.
- Collaborated with team members to achieve sales targets and enhance customer satisfaction.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
High School Diploma -
Mount Miguel High School
Spring Valley, San Diego01-2022
Skills
- Complaint resolution
- Service sales
- Empathy display
- Software navigation
- Technical support
- Patience maintenance
- Marketing
- Product promotion
- Call handling
- Upselling products
- Script adherence
- Customer service
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Call Center Agent
TaskUs
2025 - Current
Porter
Summit Commercial Cleaning Services
2025 - 2025
Janitor
ReNue San Diego
2025 - 2025
Groundskeeper
CSS Pro Clean
2024 - 2025
Front Line Crew Member
Carl's Jr
2023 - 2024
Clerk and Sales Representative
AMPM Arco
2023 - 2023
High School Diploma -
Mount Miguel High School
Coding
Currently Working on getting my Coding Certification