Splunk
Hector Ruben Lopez Almejo
Computing Systems Engineer
Cuauhtemoc,Ciudad De Mexico
Summary
Enthusiastic Lead eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of emerging technologies and training in Production Support. Motivated to learn, grow and excel in banking industry
Overview
1
1
Language
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Domain Lead
Tata Consultancy Services
Ciudad de Mexico, Ciudad de Mexico
09.2019 - Current
- Worked with customers to understand needs and provide excellent service.
- Managed team of 16 employees, overseeing hiring, training, and professional growth of employees. In different location (local team in Mexico & Global team in India)
- Exceeded goals through effective task prioritization and great work ethic
- Alert setup mechanism for more than 121 Applications based on a efficient use of multiple monitoring tools
- Actively plan and participate for the migration for critical infrastructure system in different platforms as TANDEM, PCF, UNISYS, INTELAR
L2 Support Engineer
Tata Consultancy Services
Ciudad de Mexico, Ciudad de Mexico
04.2018 - 09.2019
- Provided full support to all the cloud related application in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Performed root cause analysis and general troubleshooting.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Applied superior coding and software engineering knowledge to improve the adoption for the upcoming technologies in the bank.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Analyzed Infrastructure and application issues to identify troubleshooting methods needed for quick remediation.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Processed over 20 support requests weekly for technical assistance on wide range of issues related to microservices and cloud components
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Java Software Developer
Tata Consultancy Services
Ciudad de Mexico, Ciudad de Mexico
09.2017 - 03.2018
- Designed, developed and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
- Diagnosed and corrected errors within Java, Javascript and PHP codes to allow for integration and utilization of proprietary applications.
- Development of some applications in java platforms. Working with some IBM WAS Server Tools like portal and Rational IDE.
Programmer Analyst
Sanmina SCI
Guadalajara , Jalisco
02.2017 - 09.2017
- Monitored and updated back-end data by inter-communicating between Oracle Production Application and DB
- Analyzed program data to provide input for key decision making and strategic planning.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Resolved malfunctions with systems and programs through troubleshooting.
Java Trainee
I-Bizne
Guadalajara, Jalisco
06.2016 - 01.2017
- Investigated new and emerging software applications within Mobile and Web based application, to design, select, implement and use administrative information systems effectively.
- Development of a virtual reality application for Cardboard device, using the Unity tool, Development of a hybrid type application through the use of Oracle JET, Cordova.
Education
Bachelor of Science - Computing Systems Engineer
Instituto Tecnologico De Ciudad Guzman
Ciudad Guzman, Jalisco 08.2011 - 12.2016
Skills
Collaborative Leadership
Motivational leadership style
Leading employees
Project Management
Hardware and software installation
Technical Analysis
Programming
Technical Support
Relationship-Building
Adaptability
Data management
Software
Pivotal Cloud Foundry
Coding in different lenguages (Java, C,C#)
Oracle DB
IBM Websphere
IBM API Gateway
Agile Methodologies
Timeline
Domain Lead
Tata Consultancy Services
09.2019 - Current
L2 Support Engineer
Tata Consultancy Services
04.2018 - 09.2019
Java Software Developer
Tata Consultancy Services
09.2017 - 03.2018
Programmer Analyst
Sanmina SCI
02.2017 - 09.2017
Java Trainee
I-Bizne
06.2016 - 01.2017
Bachelor of Science - Computing Systems Engineer
Instituto Tecnologico De Ciudad Guzman
08.2011 - 12.2016